Feb 18, 13:57 CET
This morning several customers reported problems accessing their TOPdesk environment hosted in the UK datacenter. We've conducted several tests and analysed our monitoring systems, but have been unable to reproduce the problems mentioned.
Several customers have confirmed that TOPdesk environments are accessible via mobile phones, indicating a problem at an Internet Service Provider (ISP) in the UK. Please contact your ISP if you are still experiencing any issues.
Feb 10, 11:13 CET
Status changed to operational, as nothing indicates that these problems originate in our network. TOPdesk will continue to monitor the situation.
Feb 10, 10:51 CET
TOPdesk is unable to reproduce the issues mentioned by customers from our Dutch and UK offices. Our monitoring systems do not show any problems with UK environments.
The issue is most likely caused by a problem at a UK internet service provider (ISP). Customers that experience slowness can check if their TOPdesk environment is reachable via mobile phones, and can contact their ISP to see if they are aware of any ongoing disruptions.
Feb 10, 10:49 CET
We are continuing to investigate this issue.
Feb 10, 10:40 CET
Customers are currently reporting problems using environments in our UK1 hosting location. As a result, UK TOPdesk environments may be slow or unavailable.
We are aware of the problem and investigating possible solutions.
Our apologies for the inconvenience. We aim to update this status page at least every 30 minutes until the issue has been resolved.
If you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/
to indicate you are affected.
Please refer to incident 20 02 2573.
Feb 10, 10:37 CET