All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
99.9 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.74 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.96 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.66 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
97.23 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.91 % uptime
Today
My TOPdesk ? Operational
90 days ago
99.99 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
To improve the security of our TOPdesk SaaS network we will start using a Security Information and Event Management (SIEM) system. This system is designed to process all server logs and system security events to detect potential threats.

The SIEM system will first be introduced in our Canadian (CA1) hosting location. Once all tests have been completed successfully, we will continue rolling out this solution to other hosting locations.

We already have a partnership in place with Fox-IT to monitor traffic to TOPdesk SaaS environments for the Intrusion Detection System (IDS) in the NL3 hosting location. Fox-IT will also monitor the alerts from the SIEM system, and contacts the TOPdesk SaaS hosting team when a potential threat is detected. In case of a security incident, TOPdesk Support will inform affected customers within 24 hours of detection.

By monitoring the server logs and security alerts the SIEM can operate effectively without direct access to customer data. This means implementing the SIEM does not grant Fox-IT additional access to your data.

A network diagram highlighting the changes can be found here;
https://page.topdesk.com/hubfs/TOPdesk%20SaaS%20Network%20and%20DMZ%202020-12.png

For more information about our security measures, see https://page.topdesk.com/saas-information#security

Note that during implementation the SIEM and our current IDS (on NL3) will operate simultaneously. Only once the SIEM has been deployed in the NL3 hosting location we might remove the IDS, as it serves the same purpose.
Posted on Dec 22, 15:46 CET
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021
Resolved - Due to issues with resource allocation servers in the NL3 hosting location were unable to process all requests.
Specifically, two of our inbound proxy servers were overloaded. This caused several customers to experience slowness while working in TOPdesk.

Our operations team migrated the proxies to different hardware. Subsequently, the slowness was resolved.

We are currently collaborating with our hosting provider to optimize our resource allocation in order to prevent similar issues in the future.
Apr 13, 14:36 CEST
Update - We are continuing to monitor for any further issues. We will give an update tomorrow morning.

Please update your incident or contact TOPdesk Support if you continue to experience slowness while working in TOPdesk.
Apr 12, 16:58 CEST
Monitoring - Our monitoring is showing a decrease in slowness of effected TOPdesk environments.

Performance should be back to normal. Please update your incident or contact TOPdesk Support if you continue to experience slowness while working in TOPdesk.
Apr 12, 12:16 CEST
Update - We have identified an issue which is likely the root cause of the slowness.  We are applying a workaround to alleviate the slowness.
Apr 12, 11:41 CEST
Update - We are continuing to investigate this issue.
Apr 12, 11:07 CEST
Update - We are continuing to investigate this issue.
Apr 12, 10:37 CEST
Investigating - We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may be slow to respond.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 04 2589.
Apr 12, 10:06 CEST
Apr 12, 2021
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.