Update - Incident update
The issue causing this major incident has been identified and a fix has been implemented. The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
Thank you for your patience and our apologies for the inconvenience this issue causes.
Root cause
As part of a large-scale UI refresh project, more than 2,000 icons were updated across the application. During these changes, an incorrect icon configuration was introduced, resulting in the expected visual feedback not being displayed in certain situations. This issue was not identified during the review and testing process before release.
Preventive measures
To reduce the likelihood of similar issues, we have improved our validation and review processes. Large-scale UI changes will be divided into smaller, more manageable increments, allowing for more focused testing and making visual inconsistencies easier to identify before release.
Sep 28, 2026 - 15:54 CEST
The issue causing this major incident has been identified and a fix has been implemented. The fix will be deployed to the affected environments as part of the regular release process.
The major incident will remain open until the fix has been deployed and is available to all affected customers.
Thank you for your patience and our apologies for the inconvenience this issue causes.
Root cause
As part of a large-scale UI refresh project, more than 2,000 icons were updated across the application. During these changes, an incorrect icon configuration was introduced, resulting in the expected visual feedback not being displayed in certain situations. This issue was not identified during the review and testing process before release.
Preventive measures
To reduce the likelihood of similar issues, we have improved our validation and review processes. Large-scale UI changes will be divided into smaller, more manageable increments, allowing for more focused testing and making visual inconsistencies easier to identify before release.
Sep 28, 2026 - 15:54 CEST
Investigating - We are currently experiencing an issue with the Bookmark button in the user interface.
For some users, the visual feedback indicating that the button has been activated is no longer displayed.
We have identified the root cause and implemented a fix. The issue will be resolved for the affected versions once the fix is deployed as part of the regular release cycle.
We apologize for the inconvenience and thank you for you patience.
For the latest updates, please visit the TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 09 7369.
Sep 28, 2026 - 14:04 CEST
For some users, the visual feedback indicating that the button has been activated is no longer displayed.
We have identified the root cause and implemented a fix. The issue will be resolved for the affected versions once the fix is deployed as part of the regular release cycle.
We apologize for the inconvenience and thank you for you patience.
For the latest updates, please visit the TOPdesk Status Page: https://status.topdesk.com
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 09 7369.
Sep 28, 2026 - 14:04 CEST
About This Site
This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes
AU1 SaaS hosting location
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BR1 SaaS hosting location
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