All Systems Operational
About This Site
This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.
Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes
AU1 SaaS hosting location
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Operational
BR1 SaaS Hosting location
Operational
CA1 SaaS hosting location
Operational
EU1 SaaS hosting location
Operational
EU2 SaaS hosting location
Operational
NL3 SaaS hosting location
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Operational
NL4 SaaS hosting location
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Operational
NO1 SaaS hosting location
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Operational
UK1 SaaS hosting location
Operational
US1 SaaS hosting location
Operational
My TOPdesk
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Operational
General notifications
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance at NL3 hosting location
Apr 28, 2024 13:00-16:00 CEST
We would like to inform you of an upcoming scheduled maintenance on the storage backup of NL3 by our hosting provider. This maintenance will be carried out on Sunday, 28th of April, between 13:00-16:00 CEST. During the designated maintenance period, all NL3 environments will be temporarily offline to facilitate a seamless maintenance process.
To determine if this maintenance will impact you, you can review the hosting location of your TOPdesk instance on My TOPdesk. To view the hosting location, log in to My TOPdesk and navigate to the tile My TOPdesk > My Environment > SaaS Hosting Details.
Posted on Apr 19, 2024 - 14:32 CEST
To determine if this maintenance will impact you, you can review the hosting location of your TOPdesk instance on My TOPdesk. To view the hosting location, log in to My TOPdesk and navigate to the tile My TOPdesk > My Environment > SaaS Hosting Details.
Posted on Apr 19, 2024 - 14:32 CEST
New sub processor: Insocial B.V.
May 16, 2024 00:15-00:16 CEST
Upcoming scheduled maintenance notice
TOPdesk has identified one software solution of Dutch software company Insocial B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage a partnership with Insocial B.V.. This allows TOPdesk to resell, integrate, and support the Insocial Service Experience feedback solution. The solution is currently available for pilot participants. After a 3-month pilot, TOPdesk and Insocial will decide whether to launch a definitive solution in the market. Please note that the new sub-processor is only relevant for TOPdesk customers that choose to participate in the pilot or eventually subscribe to the Insocial product (Insocial Service Experience feedback solution).
What does this change mean for your data? When you choose to participate in the pilot or eventually subscribe to the Insocial product, some of your data will also be processed by Insocial B.V.. Since the data that would be processed by our partner Insocial B.V. would include data that is personal in nature (e.g. chat information, documents and personal information), Insocial B.V. will start acting as a sub-processor as defined under GDPR.
Insocial B.V. product is hosted in Frankfurt. Insocial B.V. uses the publicly available APIs from TOPdesk.
TOPdesk’s legal and security experts have reviewed the security measures of Insocial B.V. (as described in Sub-Processor Agreement between Insocial B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.
For more details and background information head to My TOPdesk KI 17257 via the following link: https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=cebb3e3f9175402fa7fb831afbc874cb
Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support:
support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.
Posted on Apr 16, 2024 - 10:30 CEST
TOPdesk has identified one software solution of Dutch software company Insocial B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage a partnership with Insocial B.V.. This allows TOPdesk to resell, integrate, and support the Insocial Service Experience feedback solution. The solution is currently available for pilot participants. After a 3-month pilot, TOPdesk and Insocial will decide whether to launch a definitive solution in the market. Please note that the new sub-processor is only relevant for TOPdesk customers that choose to participate in the pilot or eventually subscribe to the Insocial product (Insocial Service Experience feedback solution).
What does this change mean for your data? When you choose to participate in the pilot or eventually subscribe to the Insocial product, some of your data will also be processed by Insocial B.V.. Since the data that would be processed by our partner Insocial B.V. would include data that is personal in nature (e.g. chat information, documents and personal information), Insocial B.V. will start acting as a sub-processor as defined under GDPR.
Insocial B.V. product is hosted in Frankfurt. Insocial B.V. uses the publicly available APIs from TOPdesk.
TOPdesk’s legal and security experts have reviewed the security measures of Insocial B.V. (as described in Sub-Processor Agreement between Insocial B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.
For more details and background information head to My TOPdesk KI 17257 via the following link: https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=cebb3e3f9175402fa7fb831afbc874cb
Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support:
support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.
Posted on Apr 16, 2024 - 10:30 CEST
New sub processor: QR Connect B.V.
May 23, 2024 00:00-00:01 CEST
TOPdesk has identified one software solution of Dutch software company QR Connect B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage in a partnership with QR Connect B.V. This allows TOPdesk to resell, integrate, and support the QR Connect TOPdesk Client support solution.
Please note that the new sub-processor is only relevant for TOPdesk customers that choose to subscribe to the QR Connect product (namely QR Connect TOPdesk Client Support solution).
What does this change mean for your data?
When you choose to subscribe to QR Connect TOPdesk Client Support, some of your data will also be processed by QR Connect B.V.. Since the data that will be processed by our partner QR Connect B.V will include data that is personal in nature (e.g. chat information, documents and personal information), QR Connect B.V will start acting as a sub-processor as defined under GDPR. QR Connect B.V products are hosted in a public cloud location in Amsterdam, The Netherlands. QR Connect B.V uses the publicly available APIs from TOPdesk.
TOPdesk’s legal and security experts have reviewed the security measures of QR Connect B.V. (as described in Annex 1 Sub-Processor Agreement between QR Connect B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.
For more details and background information head to My TOPdesk KI 17283 via the following link https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=b6a26713a55847b4a7f4feb5a4ee84c6
Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support: support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.
Posted on Apr 23, 2024 - 16:29 CEST
Please note that the new sub-processor is only relevant for TOPdesk customers that choose to subscribe to the QR Connect product (namely QR Connect TOPdesk Client Support solution).
What does this change mean for your data?
When you choose to subscribe to QR Connect TOPdesk Client Support, some of your data will also be processed by QR Connect B.V.. Since the data that will be processed by our partner QR Connect B.V will include data that is personal in nature (e.g. chat information, documents and personal information), QR Connect B.V will start acting as a sub-processor as defined under GDPR. QR Connect B.V products are hosted in a public cloud location in Amsterdam, The Netherlands. QR Connect B.V uses the publicly available APIs from TOPdesk.
TOPdesk’s legal and security experts have reviewed the security measures of QR Connect B.V. (as described in Annex 1 Sub-Processor Agreement between QR Connect B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.
For more details and background information head to My TOPdesk KI 17283 via the following link https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=b6a26713a55847b4a7f4feb5a4ee84c6
Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support: support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.
Posted on Apr 23, 2024 - 16:29 CEST