All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
99.82 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.82 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.82 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.67 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
99.57 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
99.82 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.7 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
99.96 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 17:03 CET
Monitoring - We have identified the cause of the disruption and have implemented a fix.
All services and environments are now available.

We continue to monitor the situation.

Jan 31, 15:27 CET
Update - Our engineers are currently investigating the cause of the outage.
Jan 31, 14:46 CET
Update - We are continuing to investigate this issue.
Jan 31, 14:19 CET
Investigating - We are currently experiencing problems on the UK1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 01 8932.

Jan 31, 14:17 CET
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 21:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 CET
Scheduled - Tonight at 20:00 CET emergency maintenance on the networking layer of our NL4 data center will be performed by our hosting partner.

During this maintenance you may experience short interruptions in the availability of TOPdesk environments.

Jan 26, 17:40 CET
Jan 25, 2023
Resolved - After monitoring carefully, we can conclude that all issues have been resolved and full functionality has been restored.

If you still experience issues with your environment, please contact TOPdesk Support.

Our apologies for the inconvenience.

Jan 25, 13:00 CET
Monitoring - The fix Microsoft has implemented is taking affect.
Most disruptions should now see full recovery as WAN networking has recovered fully.

We will monitor the situation and will keep you posted on any new developments.

Jan 25, 11:41 CET
Identified - Microsoft has identified that a wide-area networking (WAN) routing change caused impact to the service and have made changes/fixes to resolve the issues. We hope to see some improvements soon.

We will keep monitoring Microsoft's status page and will relay any information as soon as we receive it.

Here is a link to their status page, if you would like to also follow up yourself: https://status.office365.com/

Jan 25, 11:04 CET
Update - Microsoft is having networking issues, which is causing our disruptions on the Azure hosting locations.
We are keeping track of Microsoft's status page and will relay any information as soon as we receive it.
Here is a link to their status page, if you would like to also follow up yourself: https://status.office365.com/

Jan 25, 09:58 CET
Update - We have linked all azure locations to this incident.
Jan 25, 09:15 CET
Investigating - We are currently experiencing problems on our AU1, BR1, CA1, EU1 and NO1 hosting locations. As a result your TOPdesk environment may not be available.

Our hosting supplier for these hosting locations is experiencing issues. We are in contact with our hosting supplier, we will post updates as soon as we get them.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 01 7041.

Jan 25, 09:12 CET
Resolved - All issues have been resolved.
Jan 25, 08:59 CET
Monitoring - After working together with our supplier, all issues have been resolved and full functionality has been restored..

Our engineers will continue to monitor the situation.

Jan 25, 05:39 CET
Update - Our standby team is continuing to work with the assistance of our hosting provider to resolve this issue.

We expect to post another update in 60 minutes.

Jan 25, 04:37 CET
Update - We are still working on resolving this issue. We expect to post another update in 30 minutes.
Jan 24, 23:22 CET
Identified - The cause of these problems has been located. We are working with our hosting provider to get all affected environments back online as soon as possible.
Jan 24, 22:39 CET
Investigating - We are currently experiencing problems on the NL4 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and working on a solution. Our apologies for the inconvenience.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 01 6909.

Jan 24, 22:06 CET
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Postmortem - Read details
Feb 2, 10:26 CET
Resolved - The issue has been resolved and it should now be possible for everyone to log into My TOPdesk again.
Jan 19, 14:15 CET
Investigating - We are aware of an issue where it is currently not possible to log into My TOPdesk. The investigation is ongoing and updates will be given through this statuspage.
Jan 19, 11:42 CET