All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.85 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 24, 2025

No incidents reported today.

Mar 23, 2025
Scheduled maintenance at EU1 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 14:16 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 14:14 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:26 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
11:00 - 19:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:52 CET
Scheduled maintenance at EU3 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 12:24 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 12:08 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
10:00 - 18:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:45 CET
Scheduled maintenance at EU5 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 11:54 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 11:34 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
10:00 - 18:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:48 CET
Scheduled maintenance at EU2 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 11:54 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 11:33 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
10:00 - 18:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:44 CET
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
Scheduled maintenance at EU4 hosting location
Completed - The scheduled maintenance has been completed.
Mar 16, 12:44 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 16, 12:39 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:32 CET
Scheduled - We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 3, 10:46 CET
Scheduled maintenance at NO1 hosting location
Completed - The scheduled maintenance has been completed.
Mar 16, 12:09 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 16, 12:03 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:32 CET
Scheduled - We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 3, 10:47 CET
Scheduled maintenance at UK2 hosting location
Completed - The scheduled maintenance has been completed.
Mar 16, 12:08 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 16, 12:03 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:32 CET
Scheduled - We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 AM - 01:00 PM CET (Amsterdam)
09:00 AM - 12:00 noon GMT (London)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 3, 10:49 CET
Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
RESOLVED: SaaS disruption - Login issues on CA1
Resolved - This issue has been resolved, and most customers confirmed they could reach/log in to their environment again after a successful restart.

We will now proceed to evaluate this internally, and once the evaluation has been completed, a post-mortem will be published on our status page.

If you still encounter issues with accessing your TOPdesk environment, please don't hesitate to reach out to your local Support department.

We apologize for the inconvenience and appreciate your patience while we took care of the issue.
Mar 11, 16:53 CET
Investigating - We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may not be available, accessible or you will be stuck in a redirect loop.

We are aware of the problem and are working on a solution. In a few reported cases a restart of your environment will fix the issue. 

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 03 3244.
Mar 11, 15:34 CET
Scheduled maintenance at US2 hosting location
Completed - The scheduled maintenance has been completed.
Mar 11, 10:49 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 11, 10:14 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 CET
Scheduled - We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
08:00 AM - 10:00 AM CET (Amsterdam)
03:00 AM - 05:00 AM EDT (New York)
12:00 midnight - 02:00 AM PDT (Los Angeles)
Mar 3, 10:35 CET
Scheduled maintenance at CA1 hosting location
Completed - The scheduled maintenance has been completed.
Mar 11, 10:49 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 11, 09:47 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:01 CET
Scheduled - We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
08:00 AM - 10:00 AM CET (Amsterdam)
04:00 AM - 06:00 AM ADT (Halifax)
12:00 midnight - 02:00 AM PDT (Vancouver)
Mar 3, 10:34 CET
Scheduled maintenance at BR1 hosting location
Completed - The scheduled maintenance has been completed.
Mar 11, 10:01 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 11, 09:32 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 CET
Scheduled - We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
07:00 - 09:00 CET (Amsterdam)
04:00 - 06:00 BRT (São Paulo)
Mar 3, 10:32 CET
Mar 10, 2025

No incidents reported.

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