All Systems Operational
About This Site
This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.
Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes
AU1 SaaS hosting location
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Operational
BR1 SaaS Hosting location
Operational
CA1 SaaS hosting location
Operational
EU1 SaaS hosting location
Operational
NL3 SaaS hosting location
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Operational
UK1 SaaS hosting location
Operational
US1 SaaS hosting location
Operational
My TOPdesk
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Operational
General notifications
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Introducing a SIEM for the TOPdesk SaaS network
Jan 25, 12:00-13:00 CEST
To improve the security of our TOPdesk SaaS network we will start using a Security Information and Event Management (SIEM) system. This system is designed to process all server logs and system security events to detect potential threats.
The SIEM system will first be introduced in our Canadian (CA1) hosting location. Once all tests have been completed successfully, we will continue rolling out this solution to other hosting locations.
We already have a partnership in place with Fox-IT to monitor traffic to TOPdesk SaaS environments for the Intrusion Detection System (IDS) in the NL3 hosting location. Fox-IT will also monitor the alerts from the SIEM system, and contacts the TOPdesk SaaS hosting team when a potential threat is detected. In case of a security incident, TOPdesk Support will inform affected customers within 24 hours of detection.
By monitoring the server logs and security alerts the SIEM can operate effectively without direct access to customer data. This means implementing the SIEM does not grant Fox-IT additional access to your data.
A network diagram highlighting the changes can be found here;
https://page.topdesk.com/hubfs/TOPdesk%20SaaS%20Network%20and%20DMZ%202020-12.png
For more information about our security measures, see https://page.topdesk.com/saas-information#security
Note that during implementation the SIEM and our current IDS (on NL3) will operate simultaneously. Only once the SIEM has been deployed in the NL3 hosting location we might remove the IDS, as it serves the same purpose.
Posted on Dec 22, 15:46 CET
The SIEM system will first be introduced in our Canadian (CA1) hosting location. Once all tests have been completed successfully, we will continue rolling out this solution to other hosting locations.
We already have a partnership in place with Fox-IT to monitor traffic to TOPdesk SaaS environments for the Intrusion Detection System (IDS) in the NL3 hosting location. Fox-IT will also monitor the alerts from the SIEM system, and contacts the TOPdesk SaaS hosting team when a potential threat is detected. In case of a security incident, TOPdesk Support will inform affected customers within 24 hours of detection.
By monitoring the server logs and security alerts the SIEM can operate effectively without direct access to customer data. This means implementing the SIEM does not grant Fox-IT additional access to your data.
A network diagram highlighting the changes can be found here;
https://page.topdesk.com/hubfs/TOPdesk%20SaaS%20Network%20and%20DMZ%202020-12.png
For more information about our security measures, see https://page.topdesk.com/saas-information#security
Note that during implementation the SIEM and our current IDS (on NL3) will operate simultaneously. Only once the SIEM has been deployed in the NL3 hosting location we might remove the IDS, as it serves the same purpose.
Posted on Dec 22, 15:46 CET
Sub processor list updated
May 20, 17:00-18:00 CEST
This message is to inform you that we've updated the sub processor list on our SaaS information page to more clearly indicate which TOPdesk branches are involved in delivering our TOPdesk SaaS services.
Next to the external sub processors, the page now also describes in which TOPdesk branches changes related to our SaaS hosting are processed:
All TOPdesk SaaS environments are managed from the European Union. Employees from our TOPdesk offices in the Netherlands and Germany are involved in managing TOPdesk SaaS environments. They ensure the infrastructure used to host TOPdesk SaaS environments is deployed and kept up-to-date. They also process change requests for individual environments. Processes at our TOPdesk offices are part of our yearly audits. For more information about these audits, contact TOPdesk for a copy of our most recent audit report.
You can review the complete list of sub processors here: https://page.topdesk.com/saas-information#hostinglocations
If you have any questions about our TOPdesk SaaS hosting, please contact TOPdesk Support.
Posted on Apr 20, 17:04 CEST
Next to the external sub processors, the page now also describes in which TOPdesk branches changes related to our SaaS hosting are processed:
All TOPdesk SaaS environments are managed from the European Union. Employees from our TOPdesk offices in the Netherlands and Germany are involved in managing TOPdesk SaaS environments. They ensure the infrastructure used to host TOPdesk SaaS environments is deployed and kept up-to-date. They also process change requests for individual environments. Processes at our TOPdesk offices are part of our yearly audits. For more information about these audits, contact TOPdesk for a copy of our most recent audit report.
You can review the complete list of sub processors here: https://page.topdesk.com/saas-information#hostinglocations
If you have any questions about our TOPdesk SaaS hosting, please contact TOPdesk Support.
Posted on Apr 20, 17:04 CEST