All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates on all issues, or for your relevant hosting locations. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details
TOPdesk SaaS information website

Uptime over the past 90 days. View historical uptime.
NL2 SaaS hosting location Operational
90 days ago
99.95 % uptime
Today
NL3 SaaS hosting location Operational
90 days ago
99.94 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.91 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.95 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.95 % uptime
Today
AU1 SaaS hosting location ? Operational
90 days ago
99.96 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020
NL2 environments unavailabe
Resolved - All NL2 TOPdesk environments are available again
Feb 16, 12:58 CET
Identified - A physical host in NL2 is unresponsive, connectivity is being restored on other hosts and all TOPdesk environments should be available again within the hour.
Feb 16, 12:17 CET
Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
SaaS disruption
Postmortem - Read details
Feb 18, 13:53 CET
Resolved - Connections have been stable since 19:47 UTC.

We are now closing this major. A full root cause analysis will be posted in due time.
Feb 13, 22:04 CET
Update - Investigation at our Content Delivery Network is still ongoing.

Since 18:49 UTC only one small drop in connections at 19:47. Since then the situation is stable.
Feb 13, 21:22 CET
Update - Further investigation points to connections being dropped from our Content Delivery Network to TOPdesk resulting in slowness and / or unreachable environments.

We have seen these drops at 15:00, 17:38 and 18:49 UTC for 1-2 minutes.

Investigation is ongoing, updates to follow.
Feb 13, 20:37 CET
Investigating - We are currently investigating an issue on one of our SaaS hosting locations. As a result of this issue your TOPdesk environment may not be available.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status page at least every 30 minutes until the issue has been resolved.

If you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ to indicate you are affected.
Please refer to incident 20 02 4468.
Feb 13, 20:08 CET
Feb 12, 2020

No incidents reported.

Feb 11, 2020
SaaS disruption
Postmortem - Read details
Feb 18, 13:53 CET
Resolved - The connection issues have been resolved.
Feb 11, 22:30 CET
Monitoring - The connectivity issues we have seen seem to be resolved. We are currently monitoring the situation.
Feb 11, 22:18 CET
Update - We are continuing to investigate the issue with our suppliers.
Feb 11, 22:08 CET
Investigating - We are currently investigating an issue on one of our SaaS hosting locations. As a result of this issue your TOPdesk environment may not be available.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status page at least every 30 minutes until the issue has been resolved.

If you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ to indicate you are affected.
Please refer to incident 20 02 3485.
Feb 11, 21:38 CET
Feb 10, 2020
Connection issues in UK
Postmortem - Read details
Feb 18, 13:57 CET
Resolved - This morning several customers reported problems accessing their TOPdesk environment hosted in the UK datacenter. We've conducted several tests and analysed our monitoring systems, but have been unable to reproduce the problems mentioned.

Several customers have confirmed that TOPdesk environments are accessible via mobile phones, indicating a problem at an Internet Service Provider (ISP) in the UK. Please contact your ISP if you are still experiencing any issues.
Feb 10, 11:13 CET
Monitoring - Status changed to operational, as nothing indicates that these problems originate in our network. TOPdesk will continue to monitor the situation.
Feb 10, 10:51 CET
Update - TOPdesk is unable to reproduce the issues mentioned by customers from our Dutch and UK offices. Our monitoring systems do not show any problems with UK environments.

The issue is most likely caused by a problem at a UK internet service provider (ISP). Customers that experience slowness can check if their TOPdesk environment is reachable via mobile phones, and can contact their ISP to see if they are aware of any ongoing disruptions.
Feb 10, 10:49 CET
Update - We are continuing to investigate this issue.
Feb 10, 10:40 CET
Investigating - Customers are currently reporting problems using environments in our UK1 hosting location. As a result, UK TOPdesk environments may be slow or unavailable.

We are aware of the problem and investigating possible solutions.

Our apologies for the inconvenience. We aim to update this status page at least every 30 minutes until the issue has been resolved.

If you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ to indicate you are affected.
Please refer to incident 20 02 2573.
Feb 10, 10:37 CET
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

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