All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.88 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sub processor list updated May 20, 17:12-17:13 CEST
This message is to inform you that we've updated the sub processor list on our SaaS information page. We have added TOPdesk Denmark as a sub processor.

All TOPdesk SaaS environments are managed from the European Union. Employees from our TOPdesk offices in the Netherlands, Germany, Belgium, and Denmark are involved in managing TOPdesk SaaS environments. They ensure the infrastructure used to host TOPdesk SaaS environments is deployed and kept up-to-date. They also process change requests for individual environments. Processes at our TOPdesk offices are part of our yearly audits. For more information about these audits, contact TOPdesk for a copy of our most recent audit report.

You can review the complete list of sub processors here: https://page.topdesk.com/saas-information#hostinglocations

If you have any questions about our TOPdesk SaaS hosting, please contact TOPdesk Support.

Posted on Apr 20, 17:15 CEST
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - Executing jobs for EU1C08 is also possible again
May 12, 17:47 CEST
Identified - A fix for EU1C09 has been implemented. The fix for EU1C08 is currently being implemented, but this will take more time. Functionality for EU1C09 has been restored in its entirety.
May 11, 21:55 CEST
Investigating - Currently some test environments are under maintenance and not available. Executing jobs via my.topdesk.com on all SaaS instances (both test and production) has been disabled on EU1C08 and EU1C09 for the time of maintenance.
May 11, 09:45 CEST
May 11, 2022
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 14:00 CEST
Update - Most restarts have been executed as expected. Some environments on the EU1 hosting location are taking longer than expected to start. As a result, some test environments on that hosting location are currently unavailable. We're working to resolve the problem as soon as possible.
May 10, 13:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 CEST
Scheduled - To implement a security fix, all test environments will be restarted today between 10:00 and 12:00 UTC.
More information can be found in KI 15518 at my.topdesk.com

May 10, 11:46 CEST
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.