Update - The root cause of the high CPU is still being investigated.
The current performance is today better than yesterday.
If you have encountered slowness today, please let us know by updating your ticket.
Nov 24, 13:09 CET
The current performance is today better than yesterday.
If you have encountered slowness today, please let us know by updating your ticket.
Nov 24, 13:09 CET
Update - We will continue with our investigation into the slowness while working in TOPdesk environments on the NL3 hosting location today. Please update your ticket in My TOPdesk if you still experience a slow TOPdesk environment.
Nov 24, 08:58 CET
Nov 24, 08:58 CET
Update - The root cause of the high CPU is still being investigated. The current performance seems to be better than this morning.
We will continue to investigate the root cause tomorrow.
If you encounter slowness tomorrow morning, please let us know by updating your incident.
Nov 23, 16:47 CET
We will continue to investigate the root cause tomorrow.
If you encounter slowness tomorrow morning, please let us know by updating your incident.
Nov 23, 16:47 CET
Update - TOPdesk is continuing to investigate the root cause of the high CPU load.
So far we've been unable to find a link between the virtual machines that show a higher load and a (possibly malfunctioning) hardware component. There also does not appear to be a relation with recent Operating System updates.
We're reviewing if the same high CPU load also occurs in other hosting locations. Next to that, we're reviewing all changes in the TOPdesk product over the last week.
We will post another update on this status page before 17:00 (5PM) CET today.
Nov 23, 13:57 CET
So far we've been unable to find a link between the virtual machines that show a higher load and a (possibly malfunctioning) hardware component. There also does not appear to be a relation with recent Operating System updates.
We're reviewing if the same high CPU load also occurs in other hosting locations. Next to that, we're reviewing all changes in the TOPdesk product over the last week.
We will post another update on this status page before 17:00 (5PM) CET today.
Nov 23, 13:57 CET
Update - We see a higher CPU load on several servers compared to previous weeks. However, no root cause for this problem has been found yet. We'll continue to investigate this issue.
Since the investigation looks like it will take more time than usual, updates will not be posted every 30 minutes. We will post another update on this topic before 14:00 (2PM) today.
Nov 23, 11:59 CET
Since the investigation looks like it will take more time than usual, updates will not be posted every 30 minutes. We will post another update on this topic before 14:00 (2PM) today.
Nov 23, 11:59 CET
Investigating - Several customers reported that their TOPdesk environment is much slower than usual.
We are aware of the problem and working on a solution.
Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR20 11 6794.
Nov 23, 11:13 CET
We are aware of the problem and working on a solution.
Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR20 11 6794.
Nov 23, 11:13 CET
About This Site
This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.
Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes
NL3 SaaS hosting location
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Degraded Performance
US1 SaaS hosting location
Operational
UK1 SaaS hosting location
Operational
CA1 SaaS hosting location
Operational
AU1 SaaS hosting location
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Operational
EU1 SaaS hosting location
Operational
BR1 SaaS Hosting location
Operational
My TOPdesk
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Operational
General notifications
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.