All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
99.98 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.98 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
99.97 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
98.67 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
99.88 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
Functionality malfunction Operational
90 days ago
98.6 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024
My TOPdesk Maintenacne
Completed - The scheduled maintenance has been completed.
Nov 30, 10:29 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 29, 13:26 CET
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
RESOLVED: Microsoft graph gives a 503/504 error
Resolved - After reports from Microsoft and several positive reactions from customers the Microsoft Graph issue is resolved.
Nov 26, 16:38 CET
Update - Microsoft is continuing to redirect traffic and apply targeted remediation to impacted servers. We've observed initially positive results in some areas, and we're monitoring service health closely as our mitigation workstreams continue in parallel. We understand the significant impact of this event to your organization, we're treating this issue with the highest priority, and we're working to provide relief as soon as possible. This quick update is designed to give the latest information on this issue.
Nov 25, 23:48 CET
Update - Microsoft is continuing to investigate the issue and different sources say that Microsoft is restarting different subsets of their infrastructure to help solving the issue.

More information about the issue can be found in the Microsoft 365 Admin center under Microsoft Issue ID 'MO941162
Nov 25, 13:30 CET
Update - Microsoft is actively investigating the issue and has identified the cause as a malfunctioning section of their infrastructure.

We will continue to monitor the situation and will provide updates as soon as we have more information.
Nov 25, 11:58 CET
Update - Our team has identified that these issues are likely related to the ongoing service disruptions reported by Microsoft.
We are actively monitoring the situation and will provide updates as soon as we have more information.
Nov 25, 10:58 CET
Investigating - We are currently experiencing system wide disruptions with the outgoing (Email action) and incoming ( Mail import) mails using Microsoft Graph

We are aware of the problem and are investigating whether this is related to a service at Microsoft.

The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 11 6886.
Nov 25, 10:34 CET
My TOPdesk Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 12:30 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 26, 09:11 CET
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024
My TOPdesk Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 12:59 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 22, 12:33 CET
Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage