All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.55 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.75 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
98.83 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.89 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
New sub processor: Insocial B.V. May 16, 2024 00:15-00:16 CEST
Upcoming scheduled maintenance notice

TOPdesk has identified one software solution of Dutch software company Insocial B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage a partnership with Insocial B.V.. This allows TOPdesk to resell, integrate, and support the Insocial Service Experience feedback solution. The solution is currently available for pilot participants. After a 3-month pilot, TOPdesk and Insocial will decide whether to launch a definitive solution in the market. Please note that the new sub-processor is only relevant for TOPdesk customers that choose to participate in the pilot or eventually subscribe to the Insocial product (Insocial Service Experience feedback solution).

What does this change mean for your data? When you choose to participate in the pilot or eventually subscribe to the Insocial product, some of your data will also be processed by Insocial B.V.. Since the data that would be processed by our partner Insocial B.V. would include data that is personal in nature (e.g. chat information, documents and personal information), Insocial B.V. will start acting as a sub-processor as defined under GDPR.
Insocial B.V. product is hosted in Frankfurt. Insocial B.V. uses the publicly available APIs from TOPdesk.

TOPdesk’s legal and security experts have reviewed the security measures of Insocial B.V. (as described in Sub-Processor Agreement between Insocial B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.

For more details and background information head to My TOPdesk KI 17257 via the following link: https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=cebb3e3f9175402fa7fb831afbc874cb

Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support:
support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.

Posted on Apr 16, 2024 - 10:30 CEST
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - The issue has been resolved. A number of our clients have confirmed that their actions are now being triggered as expected.

Customers are encouraged to contact support if they continue to experience issues.

Thank you for your patience and our apologies for the inconvenience this issue has caused.

Jun 11, 13:30 CEST
Monitoring - We have successfully rebooted the action service software, and all actions are now being initiated as expected.

Please be aware that any actions that have been triggered, either manually or automatically, but are still in a queue, will now be executed.

We are actively monitoring the situation to ensure system stability.

Jun 11, 13:18 CEST
Investigating - We are currently experiencing problems with automated actions on our NL3 hosting location.

As a result your automated actions may not trigger.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 3491.

Jun 11, 13:00 CEST
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - We would like to provide further information regarding the service disruption that occurred on June 3rd around 15:00 CEST. This issue affected a number of our customers hosted on EU1, resulting in slow and unresponsive TOPdesk environments.

The disruption occurred during an update to a key service that provides access to your environment. As soon as the problem was identified, the update was immediately reverted at 15:09 CEST, restoring full access and functionality.

Due to the swift resolution of this issue, and with customers reporting their TOPdesk was back online, we were unable to update our status page in a timely manner. We sincerely apologize for any confusion or inconvenience this may have caused.

Currently, all affected environments are operating normally. We are conducting a thorough investigation to determine the root cause of this issue. Once this internal evaluation is complete, we will publish a postmortem to provide further insight into the incident and the measures we are taking to prevent a recurrence.

We appreciate your understanding and patience during this time and please do not hesitate to contact our support department if you have any further questions regarding this matter.

Jun 4, 14:31 CEST
Resolved - Boa noite,


A instabilidade foi normalizada e o acesso ao ambiente também deve estar funcionando normalmente agora.


Por favor, verifique o acesso e, caso necessário, entrem em contato com o suporte TOPDesk. 


Pedimos desculpas pelo inconveniente.








Good evening,


The instability has been resolved, and access to the environment should be functioning normally now.


Please verify your access and, if necessary, contact TOPDesk support.


We apologize for the inconvenience.

Jun 4, 00:21 CEST
Update - We are aware of an instability affecting our customers, and we are already working to normalize the environments. 

Sorry for the inconvenience.

Thank you!

Jun 3, 22:11 CEST
Investigating - BR1 Environments unavailable

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 860.

Jun 3, 21:39 CEST
Jun 3, 2024