Minor Service Outage

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.88 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.54 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
99.73 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU6 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk Partial Outage
90 days ago
99.87 % uptime
Today
General notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 14, 2026
RESOLVED: Major: My TOPdesk login doesn't work
Resolved - After monitoring we have concluded that the solution is stable, and we will therefore close this major incident.

We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
Jul 14, 17:25 CEST
Monitoring - We are pleased to inform you that we have solved the issues and you should be able to login to the MyTOPdesk again.

We will be monitoring the situation closely this afternoon to ensure the service remains stable.

If it remains stable, we will be closing the major at 17.00 hrs CET.
Jul 14, 14:07 CEST
Update - We are continuing to investigate this issue.
Jul 14, 13:29 CEST
Update - We would like to update you on the progress of the investigation.

At this moment our engineers are still investigation the issue and have not been able to solve the issue yet.

We will send you another update within 3 hours or earlier if news about the solution can be shared.
Jul 14, 12:03 CEST
Investigating - We are currently experiencing disruptions with the login to the My TOPdesk portal.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 07 3573.
Jul 14, 10:18 CEST
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Network maintenance CA1
Completed - The scheduled maintenance has been completed.
Jul 8, 08:06 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 8, 08:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 07:00 CEST
Scheduled - We will be doing maintenance on the network infrastructure of the CA1 datacenter. This might cause your TOPdesk environment to be temporarily unavailable for the duration of the maintenance.
Jul 2, 11:53 CEST
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
RESOLVED: Performance Issues – EU1
Resolved - At this time the EU1co3 is now back to full operational state without any performance issues, we will close this major.
Jul 2, 20:57 CEST
Monitoring - We have identified the issue and made actions to mitigate the cause.

The EU1co3 is now back to full operational state without any performance issues

We will continue to closely monitor the situation to ensure the service remains stable.
Jul 2, 13:42 CEST
Investigating - We are currently experiencing disruptions affecting customers hosted in EU1, resulting in performance issues.

As a result, your TOPdesk environment may be slow or temporarily unavailable.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing, we are not able to provide an estimate for when normal service will be restored. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Jul 2, 11:03 CEST
Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

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