All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location Operational
BR1 SaaS hosting location Operational
CA1 SaaS hosting location Operational
EU1 SaaS hosting location Operational
EU2 SaaS hosting location Operational
EU3 SaaS hosting location Operational
EU4 SaaS hosting location Operational
EU5 SaaS hosting location Operational
EU6 SaaS hosting location Operational
NO1 SaaS hosting location Operational
UK2 SaaS hosting location Operational
US2 SaaS hosting location Operational
My TOPdesk Operational
General notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

No incidents reported today.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

RESOLVED: Major - Blank pages, broken lay-out and content only appearing
Resolved - The update containing the fix for these issues has been rolled out to all environments. All related issues should be resolved.
Nov 6, 12:30 CET
Update - Status
A fix has been released from version 16.10.023 onwards, this is rolling out through the regular TOPdesk release process. The first group of environments have already received this version, the rest will receive this update at some point during the week of November 2nd.

Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
Oct 30, 15:59 CET
Update - Status
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.

Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
Oct 28, 14:12 CET
Update - Status
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.

We are making good progress and expect to resolve this incident soon.
Oct 28, 09:34 CET
Investigating - Blank pages and incorrect layouts

We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.

Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.

What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.



To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Oct 27, 16:27 CET

Nov 5, 2026

No incidents reported.

Nov 4, 2026

RESOLVED: Major - UK2 various issues
Resolved - The disruption caused by Microsoft Azure issues has been resolved, and your TOPdesk environment should now be operating normally.

Thank you for your patience. We apologise for any inconvenience this disruption may have caused.

If you experience any further issues, please contact TOPdesk Support.
Nov 4, 10:04 CET
Monitoring - Our investigation indicates that the incident was likely related to an issue within the underlying Azure file storage infrastructure

Stability
Current monitoring indicates that the affected infrastructure is operating normally. Azure has not provided further information regarding the suspected issue.
Nov 3, 15:24 CET
Update - We are continuing to investigate this major incident. The cause has not yet been identified.

Resolving this incident remains our highest priority. We will provide a further update as soon as more information becomes available.

Thank you for your continued patience. We apologize for the inconvenience.
Nov 3, 14:39 CET
Investigating - We are currently experiencing disruptions with DataCenter UK2. Several issues have been reported:
•Environments being slow or not reachable;
•Unable to upload;
•Imports not working;
•Mails not being sent.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing, we are not able to give you an estimate of when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Nov 3, 13:35 CET

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Oct 29, 2026

SaaS disruption NO1
Resolved - We have identified the root cause of the disruption affecting our NO1 hosting location. Our engineers have successfully implemented mitigation measures, and the affected TOPdesk environments are available again.

We consider this incident resolved but will continue monitoring the affected environments to ensure continued stability.

A further evaluation of the incident and a Root Cause Analysis (RCA) will follow.

Thank you for your patience and our apologies for the inconvenience this issue has caused.
Oct 29, 16:55 CET
Investigating - We are currently experiencing problems on the NO1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available.
We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Oct 29, 16:22 CET
Incident History Powered by Atlassian Statuspage