All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
99.9 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.9 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.9 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.71 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.88 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
99.9 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.9 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.75 % uptime
Today
My TOPdesk ? Operational
90 days ago
99.88 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Postmortem - Read details
Aug 4, 12:29 CEST
Resolved - Based on our monitoring, the disruption has been fully resolved.

Please contact TOPdesk Support if you are still running into hosting issues.

Aug 4, 12:22 CEST
Monitoring - Full functionality in the US1 datacenter has been restored. We will keep monitoring the situation.

If you still encounter any issues, please update your My TOPdesk ticket or contact the Support department by any other means.

The root cause analysis will be posted soon.

Aug 4, 10:21 CEST
Update - The fix implemented by our hosting provider is taking longer then expected.

We are in contact with our hosting provider and will provide you with any further information as soon as we receive it.

Aug 4, 10:00 CEST
Identified - The root cause has been identified and a fix is being implemented by our hosting provider.

All environments should be available shortly.

Aug 4, 09:37 CEST
Investigating - We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 08 1170.

Aug 4, 09:10 CEST
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.