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This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates on all issues, or for your relevant hosting locations. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.
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New sub processor for region Europe: Microsoft Online Services (Azure)
Dec 8, 09:00-09:01 CET
New sub processor name: Microsoft Online Services (Azure)
Purpose: Microsoft is already used for our hosting locations in Canada and Australia. We are now creating a hosting location in Europe hosted by Microsoft.
Date: The new European datacenter is scheduled to go live in December 2019.
Expected impact: There is no impact for existing TOPdesk SaaS customers. TOPdesk will not move your data to a different hosting location without consulting you. You can request your data to be moved to a different hosting location via our Extranet.
New customer environments may be created in the new hosting location when it is available.
If you have any questions, please contact TOPdesk Support.
Posted on Nov 8, 14:16 CET
Purpose: Microsoft is already used for our hosting locations in Canada and Australia. We are now creating a hosting location in Europe hosted by Microsoft.
Date: The new European datacenter is scheduled to go live in December 2019.
Expected impact: There is no impact for existing TOPdesk SaaS customers. TOPdesk will not move your data to a different hosting location without consulting you. You can request your data to be moved to a different hosting location via our Extranet.
New customer environments may be created in the new hosting location when it is available.
If you have any questions, please contact TOPdesk Support.
Posted on Nov 8, 14:16 CET