All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.67 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.75 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
98.77 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.83 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.93 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
New sub processor: Insocial B.V. May 16, 2024 00:15-00:16 CEST
Upcoming scheduled maintenance notice

TOPdesk has identified one software solution of Dutch software company Insocial B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage a partnership with Insocial B.V.. This allows TOPdesk to resell, integrate, and support the Insocial Service Experience feedback solution. The solution is currently available for pilot participants. After a 3-month pilot, TOPdesk and Insocial will decide whether to launch a definitive solution in the market. Please note that the new sub-processor is only relevant for TOPdesk customers that choose to participate in the pilot or eventually subscribe to the Insocial product (Insocial Service Experience feedback solution).

What does this change mean for your data? When you choose to participate in the pilot or eventually subscribe to the Insocial product, some of your data will also be processed by Insocial B.V.. Since the data that would be processed by our partner Insocial B.V. would include data that is personal in nature (e.g. chat information, documents and personal information), Insocial B.V. will start acting as a sub-processor as defined under GDPR.
Insocial B.V. product is hosted in Frankfurt. Insocial B.V. uses the publicly available APIs from TOPdesk.

TOPdesk’s legal and security experts have reviewed the security measures of Insocial B.V. (as described in Sub-Processor Agreement between Insocial B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.

For more details and background information head to My TOPdesk KI 17257 via the following link: https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=cebb3e3f9175402fa7fb831afbc874cb

Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support:
support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.

Posted on Apr 16, 2024 - 10:30 CEST
Past Incidents
May 29, 2024

No incidents reported today.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 22:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:00 CEST
Scheduled - We will make changes to the network infrastructure that will cause your TOPdesk environment to respond slowly, and possibly not at all for a period of about half an hour.

We will perform the maintenance at:
10:00 PM - 11:00 PM CEST (Amsterdam)

May 8, 12:44 CEST
Completed - The scheduled maintenance has been completed.
May 23, 00:01 CEST
Scheduled - TOPdesk has identified one software solution of Dutch software company QR Connect B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage in a partnership with QR Connect B.V. This allows TOPdesk to resell, integrate, and support the QR Connect TOPdesk Client support solution.
Please note that the new sub-processor is only relevant for TOPdesk customers that choose to subscribe to the QR Connect product (namely QR Connect TOPdesk Client Support solution).

What does this change mean for your data?
When you choose to subscribe to QR Connect TOPdesk Client Support, some of your data will also be processed by QR Connect B.V.. Since the data that will be processed by our partner QR Connect B.V will include data that is personal in nature (e.g. chat information, documents and personal information), QR Connect B.V will start acting as a sub-processor as defined under GDPR. QR Connect B.V products are hosted in a public cloud location in Amsterdam, The Netherlands. QR Connect B.V uses the publicly available APIs from TOPdesk.

TOPdesk’s legal and security experts have reviewed the security measures of QR Connect B.V. (as described in Annex 1 Sub-Processor Agreement between QR Connect B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.

For more details and background information head to My TOPdesk KI 17283 via the following link https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=b6a26713a55847b4a7f4feb5a4ee84c6

Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support: support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.

Apr 23, 16:29 CEST
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 23:16 CEST
Verifying - Verification is currently underway for the maintenance items.
May 22, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 CEST
Scheduled - We will make changes to the network infrastructure that will cause your TOPdesk environment to respond slowly, and possibly not at all for a period of about half an hour.

We will perform the maintenance at:
10:00 PM - 11:00 PM CEST (Amsterdam)

May 8, 12:43 CEST
Completed - The scheduled maintenance has been completed.
May 22, 01:19 CEST
Verifying - Verification is currently underway for the maintenance items.
May 21, 23:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 CEST
Scheduled - We will make changes to the network infrastructure that will cause your TOPdesk environment to respond slowly, and possibly not at all for a period of about half an hour.

We will perform the maintenance at:
11:00 PM - 12:00 midnight CEST (Amsterdam)
10:00 PM - 11:00 PM BST (London)

May 8, 12:39 CEST
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 22:47 CEST
Verifying - Verification is currently underway for the maintenance items.
May 21, 22:43 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 CEST
Scheduled - We will make changes to the network infrastructure that will cause your TOPdesk environment to respond slowly, and possibly not at all for a period of about half an hour.

We will perform the maintenance at:
10:00 PM - 11:00 PM CEST (Amsterdam,Oslo)

May 8, 12:37 CEST
Completed - The scheduled maintenance has been completed.
May 21, 16:58 CEST
Verifying - Verification is currently underway for the maintenance items.
May 21, 16:47 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 CEST
Scheduled - We will make changes to the network infrastructure that will cause your TOPdesk environment to respond slowly, and possibly not at all for a period of about half an hour.

We will perform the maintenance at:
04:00 PM - 05:00 PM CEST (Amsterdam)
10:00 PM - 11:00 PM AWST (Perth)
12:00 midnight - 01:00 AM AEST (Sydney)

May 8, 11:45 CEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.