All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
99.9 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.9 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.9 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.87 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.81 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
99.9 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.9 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.9 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
RESOLVED: SaaS disruption NL3
Postmortem - Read details
Jun 27, 13:55 CEST
Resolved - Our engineers monitored the implemented fix and all environments are reachable in our NL3 hosting location.

Please contact TOPdesk Support if you are still running into hosting issues.
Jun 23, 11:25 CEST
Monitoring - The issue is identified and a fix has been implemented.

All environments should be up and running.

Please contact TOPdesk Support if you are still running into any issues with your environment.
Jun 23, 11:03 CEST
Investigating - We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 06 6819.
Jun 23, 10:55 CEST
Jun 22, 2022

No incidents reported.

Jun 21, 2022
RESOLVED: TOPdesk environments are not available
Resolved - After a period of monitoring and reports of customers, we have concluded that Microsoft successfully fixed the Exchange Online services availability. Please contact TOPdesk Support if you are still running into any issues with your environment.
Jun 21, 15:28 CEST
Update - Some customers are still experiencing issues importing email into TOPdesk from Microsoft Exchange Online mailboxes. 

Microsoft updated their status page: Users may experience delays or access issues in the Exchange Online service via any connection mehod.

Admins have access to the service health status of Microsoft itself:

https://portal.office.com/adminportal/home#/servicehealth
Jun 21, 11:05 CEST
Update - TOPdesk is operational again, but we notice that some functionalities that uses integrations with other systems, like mailimport, Single Sign On and Action Sequences, are not working properly yet. 

We are still investigating this issue.
Jun 21, 10:32 CEST
Monitoring - A fix has been implemented by our CDN provider. All TOPdesk environments should be operational again. 

We are closely monitoring the status.
Jun 21, 09:31 CEST
Update - Some environments seems to be available again. We also noticed that the connection is not stable yet. We are closely monitoring the status.
Jun 21, 09:16 CEST
Update - The issue is identified and a fix is being implemented by our CDN provider.
Jun 21, 09:02 CEST
Update - Our CDN provider is currently investigating issues with their services and/or network. Users may experience errors or timeouts reaching Cloudflare’s network or services.

For updates check:

https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj
Jun 21, 08:51 CEST
Investigating - We are currently experiencing problems on all our hosting locations due to a problem at our Content Delivery Network. As a result your TOPdesk environment may show a '500 internal server error' message.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 06 4723.
Jun 21, 08:48 CEST
Jun 20, 2022

No incidents reported.

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