All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.98 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.98 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
99.96 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.62 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
98.69 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
94.25 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
99.88 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Functionality malfunction Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
RESOLVED: UK2 degraded performance
Resolved - We are pleased to inform you that our hosting provider, Microsoft Azure, has successfully resolved the intermittent access issues with NetApp Files in the UK South region. Their latest status update confirms that the underlying backend networking issue has been fully addressed.

Our monitoring also indicates that the issue with longer loading times has been resolved, and the system has shown consistent stability for the past hour.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

The major incident will now be closed, and we will conduct an internal evaluation. Once this evaluation is complete, a detailed root cause analysis will be published.
Oct 4, 17:41 CEST
Update - Our hosting provider Microsoft Azure is experiencing intermittent access issues with NetApp Files in the UK South region. They have identified a backend networking issue as the cause and are actively working on a solution. 

We will provide updates as we receive more information. 

Thank you for your patience and understanding.
Oct 4, 16:52 CEST
Update - Since this morning, an increasing number of customers hosted at our UK2 location have reported performance and availability issues. Our investigative team, which includes members from Development, SaaS Support, Technical Support, and SaaS Ops, is treating this as a high-priority issue and is actively working on identifying the root cause.

We have ruled out several potential causes and have determined that this is likely a networking issue, possibly originating from outside the TOPdesk network.

In addition, some customers are experiencing difficulties uploading files in their TOPdesk environments. Our team is aware of this and is in contact with Microsoft Azure to resolve the issue.

At this time, we are unable to provide an estimated timeline for resolution. However, we are committed to keeping you informed and will provide updates as soon as we have new information.

We sincerely apologize for the inconvenience and appreciate your patience.
Oct 4, 15:52 CEST
Investigating - We are currently experiencing issues at the UK2 hosting location. As a result, you may experience longer loading times in your TOPdesk SaaS environment.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 10 1813.
Oct 4, 15:14 CEST
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024
Scheduled periodical maintenance Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 29, 14:19 CEST
Update - All updates are done.
Sep 29, 14:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 CEST
Scheduled - We will be updating our back-end servers. We expect no impact on customer environments. Some automated jobs might fail, but will be restarted where necessary.
Sep 24, 09:18 CEST
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

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