All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.93 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.88 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.54 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
99.95 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
SaaS disruption OData feed 500 Internal Server Error
Resolved - The issue has been fixed by TOPdesk. Please contact TOPdesk support if you still have any issues with the OData feed.
Oct 21, 17:39 CEST
Update - Further investigation revealed an issue in the reporting service. Our developers have deployed a fix and a new version of the reporting service is currently available. We expect that this has resolved the issue. Please contact us if you still receive any error messages.
Oct 21, 16:58 CEST
Update - Our engineers have created a fix which will be included in the new TOPdesk build tonight. This build will be tested tomorrow and if the test is successful, this version will be released to SaaS test environments first and the day after to the SaaS production environments.
Oct 18, 16:59 CEST
Update - Our engineers have identified the underlying issue and are currently testing a fix with the highest priority. We expect this fix in production early next week.
Oct 15, 16:21 CEST
Update - Our engineers are still investigating the Odata feed issues and are working on a solution.
Oct 15, 12:56 CEST
Investigating - We are currently experiencing problems on the reporting service. As a result the OData feed for your environment may be unavailable or return 500 Internal Server Error.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 10 3628.
Oct 15, 10:02 CEST
Oct 20, 2021
My TOPdesk is temporarily unavailable
Resolved - The issue with our authentication server has been resolved. My TOPdesk can now be reached again.
Oct 20, 10:50 CEST
Investigating - We are investigating the issue and are working to get our services back as quickly as possible
Oct 20, 09:57 CEST
Oct 19, 2021

No incidents reported.

Oct 18, 2021
SaaS disruption NL3
Resolved - The disruption on the NL3 hosting location was caused by two physical hosts which malfunctioned. The disruption has been resolved by moving our virtual machines to new physical hosts.

Please contact TOPdesk Support if your TOPdesk environment is still unavailable.

We're still investigating the root cause of this problem and what can be done to prevent this from occurring. When a full Root Cause Analysis is available, we'll update our status page.
Oct 18, 12:01 CEST
Update - We have currently mitigated the disruption on the NL3 hosting location. Environments should be available again. 
We are monitoring the situation to ensure all environments are running as expected.
Oct 18, 11:31 CEST
Update - Our engineers are still investigating the disruption on our NL3 hosting location.
In order to resolve this issue, together with our hosting provider, we are migrating our virtual machines to other physical hosts.

We aim to update this status page every 30 minutes until the issue has been resolved.
Oct 18, 11:10 CEST
Update - Our engineers are still investigating the disruption on our NL3 hosting location and are working on a solution.
Oct 18, 10:31 CEST
Update - Our engineers are still investigating the disruption on our NL3 hosting location and are working on a solution.
Oct 18, 10:03 CEST
Investigating - We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR21 10 4571.
Oct 18, 09:34 CEST
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

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