Resolved -
All issues have been resolved.
Jan 25, 08:59 CET
Monitoring -
After working together with our supplier, all issues have been resolved and full functionality has been restored..
Our engineers will continue to monitor the situation.
Jan 25, 05:39 CET
Update -
Our standby team is continuing to work with the assistance of our hosting provider to resolve this issue.
We expect to post another update in 60 minutes.
Jan 25, 04:37 CET
Update -
We are still working on resolving this issue. We expect to post another update in 30 minutes.
Jan 24, 23:22 CET
Identified -
The cause of these problems has been located. We are working with our hosting provider to get all affected environments back online as soon as possible.
Jan 24, 22:39 CET
Investigating -
We are currently experiencing problems on the NL4 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and working on a solution. Our apologies for the inconvenience.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 01 6909.
Jan 24, 22:06 CET