Update - We have received minimal feedback regarding network latency today. In addition to the reduced reports, our monitoring indicates that the issue has largely subsided. While this is a positive development, our engineers are still actively monitoring the situation to ensure stability and performance.
Your patience and understanding as we work towards a permanent resolution are greatly appreciated. Further updates will be provided as soon as more information becomes available.
Sep 11, 2024 - 17:03 CEST
Your patience and understanding as we work towards a permanent resolution are greatly appreciated. Further updates will be provided as soon as more information becomes available.
Sep 11, 2024 - 17:03 CEST
Update - We have added more metrics to our monitoring to gain better insights into the issue related to intermittent network latency.
While we do not have significant new information at this time, please rest assured that we are actively investigating the issue. We appreciate your patience and understanding as we work towards a solution.
Further updates will be provided as soon as more information becomes available.
Sep 09, 2024 - 17:00 CEST
While we do not have significant new information at this time, please rest assured that we are actively investigating the issue. We appreciate your patience and understanding as we work towards a solution.
Further updates will be provided as soon as more information becomes available.
Sep 09, 2024 - 17:00 CEST
Update - We are pleased to report that we have received no reports of network latency or slowness from our customers today. While our system appears to be stable overall, we did observe a number of drops in performance today.
Our engineers are actively investigating these occurrences. Although we have ruled out several potential culprits, we have not yet determined the underlying cause.
We will continue to closely monitor the situation and will provide an update next week.
Thank you for your patience and understanding.
Sep 06, 2024 - 15:46 CEST
Our engineers are actively investigating these occurrences. Although we have ruled out several potential culprits, we have not yet determined the underlying cause.
We will continue to closely monitor the situation and will provide an update next week.
Thank you for your patience and understanding.
Sep 06, 2024 - 15:46 CEST
Update - As of 10:00 AM CEST, our engineers have not detected any further issues.
The system appears stable, and we will continue to monitor and investigate to ensure everything remains operational.
We will provide further updates tomorrow. Thank you for your patience and understanding.
Sep 05, 2024 - 17:01 CEST
The system appears stable, and we will continue to monitor and investigate to ensure everything remains operational.
We will provide further updates tomorrow. Thank you for your patience and understanding.
Sep 05, 2024 - 17:01 CEST
Update - We want to assure you that our team is fully engaged in resolving the network performance issues that have been impacting your experience. Although we don't have significant new information to share at this moment, please know that our engineers and Cloudflare experts are actively working behind the scenes.
In the past day, we've made progress by ruling out several potential causes, which helps us narrow down the investigation.
We appreciate your patience and understanding as we continue to work towards a solution.
Further updates will be provided as soon as more information becomes available.
Sep 05, 2024 - 10:57 CEST
In the past day, we've made progress by ruling out several potential causes, which helps us narrow down the investigation.
We appreciate your patience and understanding as we continue to work towards a solution.
Further updates will be provided as soon as more information becomes available.
Sep 05, 2024 - 10:57 CEST
Update - We are still investigating the ongoing network performance issues.
Our engineers have been testing extensively and have ruled out a few scenarios as potential causes. However, we have yet to determine the root cause.
We appreciate your patience and will keep you updated on our progress.
Sep 04, 2024 - 16:45 CEST
Our engineers have been testing extensively and have ruled out a few scenarios as potential causes. However, we have yet to determine the root cause.
We appreciate your patience and will keep you updated on our progress.
Sep 04, 2024 - 16:45 CEST
Update - Our engineers are currently looking into the results we've received from our CDN provider, Cloudflare.
Further updates will be provided as soon as more information becomes available. Your patience and understanding during this time are sincerely appreciated.
Sep 04, 2024 - 10:31 CEST
Further updates will be provided as soon as more information becomes available. Your patience and understanding during this time are sincerely appreciated.
Sep 04, 2024 - 10:31 CEST
Update - We're continuing our investigation and are currently awaiting results from our CDN provider, Cloudflare.
We'll provide an update on the status page as soon as we have more information. We sincerely appreciate your patience and understanding during this time.
Sep 03, 2024 - 11:40 CEST
We'll provide an update on the status page as soon as we have more information. We sincerely appreciate your patience and understanding during this time.
Sep 03, 2024 - 11:40 CEST
Update - Despite our thorough investigation throughout the day, we have not yet been able to resolve the latency issue
Our engineers remain in close collaboration with Cloudflare to resolve this matter as quickly as possible
Thank you for your ongoing patience and understanding.
Sep 02, 2024 - 16:48 CEST
Our engineers remain in close collaboration with Cloudflare to resolve this matter as quickly as possible
Thank you for your ongoing patience and understanding.
Sep 02, 2024 - 16:48 CEST
Update - We are continuing to work closely with our CDN provider, Cloudflare, to investigate and resolve the ongoing latency issue.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as soon as more information becomes available.
Sep 02, 2024 - 10:43 CEST
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as soon as more information becomes available.
Sep 02, 2024 - 10:43 CEST
Update - Our engineers have been investigating the issue, and based on their current findings, it appears that there is a problem between the internet backbone and the Cloudflare access point in London.
The slowness issue has been successfully reproduced by the team, and we are actively collaborating with our CDN provider, Cloudflare, to resolve it as quickly as possible. We understand the inconvenience this has caused and sincerely apologize for the extended disruption.
Aug 30, 2024 - 13:57 CEST
The slowness issue has been successfully reproduced by the team, and we are actively collaborating with our CDN provider, Cloudflare, to resolve it as quickly as possible. We understand the inconvenience this has caused and sincerely apologize for the extended disruption.
Aug 30, 2024 - 13:57 CEST
Update - Our engineers have identified that the drop in traffic may be linked to recent maintenance work, during which traffic was rerouted. We are actively working on implementing additional metrics to gain a better understanding of the situation.
We are also in contact with our provider, Cloudflare, to diagnose and resolve this issue as swiftly as possible. So far, approximately 30 customers have reported intermittent degraded performance.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve these issues. Further updates will be provided as soon as more information becomes available.
Aug 29, 2024 - 12:09 CEST
We are also in contact with our provider, Cloudflare, to diagnose and resolve this issue as swiftly as possible. So far, approximately 30 customers have reported intermittent degraded performance.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve these issues. Further updates will be provided as soon as more information becomes available.
Aug 29, 2024 - 12:09 CEST
Update - We are continuing to monitor for any further issues.
Aug 28, 2024 - 15:27 CEST
Aug 28, 2024 - 15:27 CEST
Update - We have been reviewing the HAR files provided and have identified that the intermittent slowness may be linked to specific browsers, plugins, or local virus scanners.
Our Support team is actively gathering more information from those affected to better understand and address the issue.
In case you experience any slowness, please provide us with more detailed information about the used browser and plugins.
Thank you for your patience and understanding as we work to resolve this matter.
Aug 28, 2024 - 11:09 CEST
Our Support team is actively gathering more information from those affected to better understand and address the issue.
In case you experience any slowness, please provide us with more detailed information about the used browser and plugins.
Thank you for your patience and understanding as we work to resolve this matter.
Aug 28, 2024 - 11:09 CEST
Update - We have been closely monitoring our dashboards and have observed that the issue with degraded performance appears to be intermittent. Due to this intermittent nature, we have yet to successfully reproduce the issue consistently.
This behavior has also been confirmed by a handful of our customers who have experienced slowness today and kindly provided us with HAR files for further analysis.
Please rest assured that our team is continuing to investigate this matter thoroughly. We will provide another update and check in with our customers tomorrow.
Thank you for your patience and understanding.
Aug 27, 2024 - 16:20 CEST
This behavior has also been confirmed by a handful of our customers who have experienced slowness today and kindly provided us with HAR files for further analysis.
Please rest assured that our team is continuing to investigate this matter thoroughly. We will provide another update and check in with our customers tomorrow.
Thank you for your patience and understanding.
Aug 27, 2024 - 16:20 CEST
Update - Our engineers are actively investigating the cause of the performance issues in our SaaS environments hosted on UK1.
If you are still experiencing any problems, we kindly encourage you to reach out to our support team.
Your assistance in this matter would be greatly appreciated; please provide a HAR file and the specific time when you noticed the slowness to support our investigation. Thank you for your cooperation.
Aug 27, 2024 - 10:30 CEST
If you are still experiencing any problems, we kindly encourage you to reach out to our support team.
Your assistance in this matter would be greatly appreciated; please provide a HAR file and the specific time when you noticed the slowness to support our investigation. Thank you for your cooperation.
Aug 27, 2024 - 10:30 CEST
Monitoring - We are no longer receiving reports of degraded performance. However, we have not yet identified the root cause. Therefore, we will continue to monitor the performance of TOPdesk SaaS environments.
We will update our status page tomorrow morning.
Aug 26, 2024 - 16:06 CEST
We will update our status page tomorrow morning.
Aug 26, 2024 - 16:06 CEST
Update - We are still in contact with our provider and investigating the performance issues. We expect the impact still to be limited.
Please provide a .HAR file in your incident if you are still experiencing performance issues to help us with the investigation.
We apologize for the delay, and we appreciate your patience at this time.
Aug 26, 2024 - 11:58 CEST
Please provide a .HAR file in your incident if you are still experiencing performance issues to help us with the investigation.
We apologize for the delay, and we appreciate your patience at this time.
Aug 26, 2024 - 11:58 CEST
Update - We expect performance to be returning to more manageable levels, but are still investigating the root cause of the issue. We expect the impact now to be limited.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 17:56 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 17:56 CEST
Update - We are still waiting to hear back from our hosting provider regarding any issues that could have caused the slowness.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 16:31 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 16:31 CEST
Update - We are still investigating this issue and are waiting to hear back from our hosting provider regarding any issues that could have caused slowness for our customers in the UK1 datacentre.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 15:31 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 15:31 CEST
Update - We believe that the issue lies in the network connection at our Leaseweb datacentre. We have contacted Leaseweb directly, and are waiting for a response on whether they have found any network issues on their end
We will provide you with an update in 30 minutes or sooner.
Aug 23, 2024 - 15:03 CEST
We will provide you with an update in 30 minutes or sooner.
Aug 23, 2024 - 15:03 CEST
Update - We are still investigating the slowness on the affected environments with our specialists.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 14:32 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 14:32 CEST
Update - The investigationn of the slowness on the affected environments with our specialists is stil going on.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 14:00 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 14:00 CEST
Update - We are still investigating the slowness on the affected environments with our specialists.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 13:30 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 13:30 CEST
Update - We are currently have a large team of people still investigating the slowness on the affected environments.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 13:02 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 13:02 CEST
Update - We have been investigating incidents with the technical team, the saas support team, and are now reaching out to the saas operations team, in order to look at the possibility of a network issue in the datacentre, as we believe that this is not a resourcing issue.
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 12:30 CEST
We apologise for the delay, and we appreciate your patience at this time.
Aug 23, 2024 - 12:30 CEST
Update - We are still investigating the performance issues that are impacting environments for customers on the UK1 datacentre. As a result, your environment may be slow in opening cards and selecting dropdowns, among general slowness.
We will be providing you with an update every 30 minutes.
We apologise for the inconvenience and we appreciate your patience at this time.
Aug 23, 2024 - 12:00 CEST
We will be providing you with an update every 30 minutes.
We apologise for the inconvenience and we appreciate your patience at this time.
Aug 23, 2024 - 12:00 CEST
Investigating - We are currently experiencing system wide disruptions with the UK1 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 08 6465.
Aug 23, 2024 - 11:24 CEST
We are aware of the problem and are working on a solution.
Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 08 6465.
Aug 23, 2024 - 11:24 CEST
About This Site
This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.
Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes
AU1 SaaS hosting location
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Operational
BR1 SaaS Hosting location
Operational
CA1 SaaS hosting location
Operational
EU1 SaaS hosting location
Operational
EU2 SaaS hosting location
Operational
EU3 SaaS hosting location
Operational
EU4 SaaS hosting location
Operational
NL3 SaaS hosting location
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Operational
NL4 SaaS hosting location
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Operational
NO1 SaaS hosting location
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Operational
UK1 SaaS hosting location
Degraded Performance
UK2 SaaS hosting location
Operational
US1 SaaS hosting location
Operational
US2 SaaS hosting location
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Operational
My TOPdesk
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Operational
General notifications
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Operational
Functionality malfunction
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.