All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

AU1 SaaS hosting location ? Operational
90 days ago
99.99 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.99 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.99 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.91 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.58 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
99.86 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
99.99 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.83 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.99 % uptime
Today
My TOPdesk ? Operational
90 days ago
99.97 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 10:00 CET
Scheduled - There will be a scheduled maintenance of my.topdesk.com
We apologize for the inconvenience.

Feb 23, 14:43 CET
Feb 23, 2024
Resolved - Our SaaS and development team has pinpointed an issue regarding slower queries originating from the authorization service. This has led to messages piling up and not being processed timely.

We've implemented a solution in the SQL server and deployed extra pods to catch up with the message queue. Our monitoring shows that the performance of TOPdesk instances have returned back to normal.

We will proceed to evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference.

If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.

Feb 23, 13:16 CET
Update - Our SaaS Operations team is currently investigating issues related to our authorization service and are working on a solution.

We will send an additional update in approximately 30 minutes.

Feb 23, 12:50 CET
Investigating - We are currently experiencing problems on the UK1 hosting location. As a result you may experience slowness in your TOPdesk environment.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment's performance will return back to normal. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 02 7637.

Feb 23, 12:12 CET
Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.