All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

NL2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NL3 SaaS hosting location ? Operational
90 days ago
99.53 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.96 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.97 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.99 % uptime
Today
BR1 SaaS Hosting location Operational
90 days ago
99.96 % uptime
Today
My TOPdesk ? Operational
90 days ago
99.97 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hosting location NL2 will be deprecated Jul 12, 23:00 - Jul 13, 02:00 CET
As part of our commitment to continuously improve the level of service we provide here at TOPdesk, we would like to inform you about an upcoming move of TOPdesk environments in the NL2 hosting location.

The infrastructure used to host environments in the NL2 datacenter no longer meets our demands, and with the introduction of new datacenters in the Netherlands we've improved our services and management options. To continue providing the best possible service to all TOPdesk SaaS customers, we've decided to deprecate the NL2 hosting location.

Environments hosted on the NL2 datacenter will be relocated to our recently deployed EU1 hosting location (Netherlands based). For more details about the hosting locations that are available, see https://page.topdesk.com/saas-information#hostinglocations

With this move to the EU1 location you will get access to new functionalities including Smart Categorization, Call Affiliation, OData reporting, Chat as well as a number of additions within TOPdesk Labs. The new datacenter set-up provides improved stability and enhanced security.

Communication and planning
We will inform the SaaS Main Contact(s) of all customers with an environment in the NL2 datacenter by e-mail with the exact date of the move later on.

The planning is currently:
12th - 24th July: We will move all TOPdesk Lite environments and start moving all TOPdesk test environments to EU1.
26th July - end of August: We will move all TOPdesk Professional and TOPdesk Enterprise Production environments to EU1.

We will require your help in order to make this transition as smooth as possible. Please carefully read our knowledge item about preparation steps before moving to a new datacenter; KI 12978.
https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=9a312e94181d48e0815acb8e2d69d098


If you'd like your TOPdesk environment to be moved to a different hosting location, or if you have any remaining questions about this upcoming move, please contact TOPdesk support.
Posted on Jun 18, 16:14 CEST
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020
Resolved - Uma das máquinas em nosso data center no Brasil estava consumindo muitos recursos, causando problemas com todos os outros serviços do data center. Isso resultou em ambientes TOPdesk lentos e inacessíveis por aproximadamente 1 hora. A máquina foi reiniciada para resolver o problema.

Nossa equipe de hospedagem está investigando a causa raiz com a maior prioridade. Durante uma interrupção anterior, adicionamos informações de registro adicionais que agora ajudam a identificar e resolver a causa raiz do problema.

Esperamos publicar uma análise de causa raiz com mais informações em nossa página Status em 1 semana.
Oct 26, 13:48 CET
Investigating - We are currently experiencing problems on the BR1 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR20 10 7895.
Oct 26, 13:00 CET
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.