Postmortem -
Read details
Aug 4, 12:29 CEST
Resolved -
Based on our monitoring, the disruption has been fully resolved.
Please contact TOPdesk Support if you are still running into hosting issues.
Aug 4, 12:22 CEST
Monitoring -
Full functionality in the US1 datacenter has been restored. We will keep monitoring the situation.
If you still encounter any issues, please update your My TOPdesk ticket or contact the Support department by any other means.
The root cause analysis will be posted soon.
Aug 4, 10:21 CEST
Update -
The fix implemented by our hosting provider is taking longer then expected.
We are in contact with our hosting provider and will provide you with any further information as soon as we receive it.
Aug 4, 10:00 CEST
Identified -
The root cause has been identified and a fix is being implemented by our hosting provider.
All environments should be available shortly.
Aug 4, 09:37 CEST
Investigating -
We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR22 08 1170.
Aug 4, 09:10 CEST