All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates on all issues, or for your relevant hosting locations. To see which hosting location is used for your environment, see the SaaS hosting details on our Extranet.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see our Extranet monitoring page.

Also see
TOPdesk Support contact details
TOPdesk SaaS information website

NL2 SaaS hosting location Operational
90 days ago
99.95 % uptime
Today
NL3 SaaS hosting location Operational
90 days ago
99.35 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.85 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.99 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
Extranet Operational
90 days ago
99.99 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear subscriber,
As you know, the status page is used to publish information about maintenance and disruptions. In order to make it easier to find the information that is relevant to you, the page was updated in June 2019 so that information can be seen per datacenter.

With this update we want to inform you that e-mail subscriptions have been updated accordingly. If you were subscribed to e-mail updates for all datacenters (the default setting on the previous Status page), your e-mail notifications have now been matched with the datacenters used to host TOPdesk environments for your organization. If you had already updated your subscriptions on the new status page, we have not changed your subscription settings.

We trust that these updated subscription settings provide you with the information that is relevant to you. You can review and change your subscription settings at any time by clicking 'Manage your subscription' below.
Posted on Oct 18, 15:25 CEST
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Completed - This announcement has been marked as closed
Oct 18, 14:48 CEST
Scheduled - New sub processor name: Microsoft Online Services (Azure)

Purpose: Microsoft is already used for our hosting location in Canada and will also be used for hosting in Australia. We also plan to create a hosting location in Europe hosted by Microsoft.

Date: The Australia datacenter is scheduled to go live November 16th 2019. The extra European datacenter is scheduled for the end of Q1 2020.

Expected impact: TOPdesk will not move your data to a different hosting location without consulting you. New customer environments may be created in the new hosting locations when they are live.

If you have any questions, please contact TOPdesk Support.
Oct 15, 15:53 CEST
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - The issues have been resolved.

If you still encounter problems after 14:36 CEST (9:37 AM BRT) please contact TOPdesk support.
Oct 11, 14:38 CEST
Monitoring - We have identified DNS problems in our UK1 and US1 datacenter and these have been resolved.

If you still encounter problems with your environment, please contact TOPdesk support to plan a restart.
Oct 11, 14:29 CEST
Update - We have identified the issue and are working to resolve the problem.
Oct 11, 14:24 CEST
Identified - We are currently investigating customers reporting Internal server errors.

We are aware of the problem and working on a solution.
Oct 11, 14:23 CEST
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - All TOPdesk environments are available since 11:28 CEST.

If you still experience any problems while working in TOPdesk, please contact TOPdesk Support.
Oct 7, 12:32 CEST
Update - We are continuing to monitor for any further issues.
Oct 7, 11:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 11:34 CEST
Investigating - We are currently investigating an issue on one of our SaaS hosting locations. As a result of this issue your TOPdesk environment may not be available.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status page at least every 30 minutes until the issue has been resolved.

If you are affected by this issue, please visit https://extranet.topdesk.com/tas/public/ssp/ to indicate you are affected.
Please refer to incident 19 10 1850.
Oct 7, 11:33 CEST
Oct 6, 2019
Completed - The scheduled maintenance has been completed.
Oct 6, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:00 CEST
Scheduled - During this time period we will perform maintenance on our internal provisioning software. There will be no impact in availability of TOPdesk tenants, but any changes to the URL of your environment might be delayed.
Oct 1, 13:09 CEST
Oct 5, 2019

No incidents reported.