All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates on all issues, or for your relevant hosting locations. To see which hosting location is used for your environment, see the SaaS hosting details on our Extranet.
This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see our Extranet monitoring page.

Also see
TOPdesk Support contact details
TOPdesk SaaS information website

Uptime over the past 90 days. View historical uptime.
NL2 SaaS hosting location Operational
90 days ago
99.94 % uptime
Today
NL3 SaaS hosting location Operational
90 days ago
99.69 % uptime
Today
US1 SaaS hosting location Operational
90 days ago
99.98 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
99.98 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.98 % uptime
Today
Extranet Operational
90 days ago
99.86 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019
SQL database maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 14:24 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:00 CEST
Scheduled - During this time period all databases will undergo maintenance. For each SaaS environment this might take somewhere between 1 to 30 minutes depending on the size of your database, the average measured time is about 5 minutes. During this short period you may notice delay in the saving of your cards as all the save actions have to wait for the maintenance to be done.
Aug 21, 13:39 CEST
Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Extranet unavailability
Resolved - The incident has been resolved and extranet is available once more.
Aug 15, 11:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 10:50 CEST
Identified - We are currently experiencing problems with our extranet application. As a result you are unable to log or see the status of your incidents and changes.

Please visit https://page.topdesk.com/contact-support to contact our support department.
Aug 15, 10:42 CEST
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Partial SaaS outage NL2
Resolved - The database issue has now been resolved and all TOPdesk SaaS environments are available once more.
Aug 13, 12:31 CEST
Monitoring - We experienced a partial outage on our NL2 hosting location. Several database machines failed causing a some of the tenants in NL2 to be unavailable.
Aug 13, 12:22 CEST
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

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