Major - Blank pages, broken lay-out and content only appearing
Update - Status
A fix is being prepared for rollout through the regular TOPdesk release process. We are taking steps to accelerate this process. However, it may take several days before the fix reaches all update groups.

Workaround
If you experience blank pages, incorrect layouts, or missing content, performing a hard refresh of your browser should temporarily resolve the issue.
To perform a hard refresh, press Ctrl + F5.
Oct 28, 2026 - 14:12 CET
Update - Status
We have identified the cause of the blank pages, incorrect layouts, and content that only appears after refreshing the browser.
Our teams are currently implementing fixes to address these issues.

We are making good progress and expect to resolve this incident soon.
Oct 28, 2026 - 09:34 CET
Investigating - Blank pages and incorrect layouts

We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only.

Cause
We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout.

What you may notice
•Blank pages or incorrect layouts.
•Content that only appears after refreshing the browser.



To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Oct 27, 2026 - 16:27 CET

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location Operational
BR1 SaaS hosting location Operational
CA1 SaaS hosting location Operational
EU1 SaaS hosting location Operational
EU2 SaaS hosting location Operational
EU3 SaaS hosting location Operational
EU4 SaaS hosting location Operational
EU5 SaaS hosting location Operational
EU6 SaaS hosting location Operational
NO1 SaaS hosting location Operational
UK2 SaaS hosting location Operational
US2 SaaS hosting location Operational
My TOPdesk Operational
General notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2026

No incidents reported today.

Oct 28, 2026

RESOLVED: Intermittent TOPdesk login issues
Resolved - Status
We have received confirmation from affected customers that TOPdesk is accessible again and that login functionality has returned to normal.
The issue is resolved, and we are currently monitoring the situation to ensure continued stability.

What we are doing
We will continue to monitor the situation for any further disruptions.
If you are still experiencing issues accessing TOPdesk, please contact TOPdesk Support.
Oct 28, 15:07 CET
Monitoring - Status
We have received confirmation from affected customers that TOPdesk is accessible again and that login functionality has returned to normal.
The issue is resolved, and we are currently monitoring the situation to ensure continued stability.

What we are doing
We will continue to monitor the situation for any further disruptions.
If you are still experiencing issues accessing TOPdesk, please contact TOPdesk Support.
Oct 28, 08:59 CET
Update - Intermittent login and access issues

We have identified that the earlier reported symptoms were caused by two separate issues. This update covers TOPdesk being intermittently unreachable.

Cause

TOPdesk becoming unreachable and then accessible again were caused by a disruption at Cloudflare. The disruption affected connections that pass through an external firewall, such as the one Fortinet provides. As a result, some connections to TOPdesk timed out or received no response.

Status
Cloudflare has implemented a fix and has marked their incident as resolved. We are also receiving the first reports from customers that TOPdesk is working normally again.

What you may notice
•TOPdesk should now be reachable again and login should work reliably.
•If you still experience problems, try again in a few minutes or restart your browser.

What we are doing

If you are still affected, please contact TOPdesk Support.
Oct 27, 16:26 CET
Update - We are continuing to investigate the intermittent issues affecting TOPdesk. Features may work normally at one moment and fail the next. If you experience problems in one browser, another browser may still work.
Reported symptoms include:
•Intermittent login failures in TOPdesk, including My TOPdesk.
•Problems switching between the Self-Service Portal (SSP) and the Operator section.
•Incident details appearing only after refreshing the browser.
•TOPdesk becoming unreachable and then accessible again. This has been reported both within and outside customers’ networks, including in private browsing mode.

We suspect these symptoms may be related to a disruption involving Cloudflare or Fortinet, but this has not yet been confirmed.

We are also investigating blank pages and incorrect layouts, particularly in Imports and Automated Actions. These symptoms appear consistent with a browser cache issue and may vary between browsers. We are working to determine whether they are related to the disruption described above or to a recent change in TOPdesk.

We will update you when there is new information or around 5 PM CET at the latest.
Oct 27, 14:11 CET
Update - We are continuing to investigate the underlying cause of these intermittent issues.

To help with our investigation, please attach a HAR file to your incident. Instructions for creating a HAR file are available in KI 11015.

We will provide an update as soon as more information becomes available, or at around 2:00 PM CET at the latest.
Oct 27, 11:15 CET
Investigating - We are currently experiencing issues with:
•TOPdesk login: Users can log in at times, but login attempts fail at other times.
•Switching between SSP and Operator: Switching works at times, but fails or becomes unresponsive at other times.
•My TOPdesk login: Users can sometimes log in, while at other times they cannot.
•Page display: Pages, particularly Imports and Automated Actions, sometimes load correctly and sometimes display a blank white screen or an incorrect layout.
•Incident content: Incident details sometimes appear immediately, but at other times the browser page must be refreshed to display them.
•TOPdesk availability: TOPdesk becomes unreachable and then accessible again. This occurs both within and outside the customer’s network, including in private browsing mode.
•Emails are not displayed right, preview is not available.

The issue currently affects Microsoft Edge and Google Chrome. Clearing your browser’s cache may resolve the issue.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 7470.
Oct 27, 10:11 CET

Oct 27, 2026

RESOLVED: TOPdesk environments unavailable in EU1 and EU6 hosting locations
Resolved - The incident affecting TOPdesk environments in EU1 and EU6 has been resolved. Both affected containers have remained stable throughout the monitoring period.

We will conduct a post-mortem to investigate the cause, review our response, and identify measures to reduce the risk of recurrence.

We apologise for the disruption and thank you for your patience.
Oct 27, 18:01 CET
Monitoring - The affected TOPdesk environments in EU1 and EU6 are available again.

Our technical teams are monitoring both affected containers to confirm continued stability.

We apologise for the disruption to your operations.
Oct 27, 17:28 CET
Investigating - We are currently experiencing problems on EU1 and EU6
- the EU1c02 and EU6c05 hosting locations. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Oct 27, 16:38 CET

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

RESOLVED: PHP Vulnerability
Resolved - Resolved – PHP vulnerabilities

We have applied the PHP security updates addressing the reported vulnerabilities. The affected websites—www.topdesk.com, careers.topdesk.com and marketplace.topdesk.com—are back online.

As previously communicated, the TOPdesk application was unaffected. No action is required for your TOPdesk environment.

This incident is now resolved. Thank you for your patience, and we apologise for the inconvenience."
Oct 22, 10:40 CEST
Update - PHP vulnerabilities

As reported earlier regarding the two critical vulnerabilities in PHP, none of the TOPdesk product uses PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for your environment.

Some of our external websites do employ PHP however. Therefore, we've decided to temporarily take the following websites offline, until the fix is implemented:

- www.topdesk.com
- careers.topdesk.com
- marketplace.topdesk.com

Your my.topdesk access will remain unaffected.

If your organization uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
Oct 21, 15:34 CEST
Investigating - TOPdesk unaffected by PHP vulnerabilities

Following reports of two critical vulnerabilities in PHP, we want to reassure you that TOPdesk does not use PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for TOPdesk.

If your organisation uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 5632.
Oct 21, 15:31 CEST

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

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