The issue has been fixed by Microsoft and most environments are already back online. All remaining environments will become available again automatically within the next few minutes

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Our Saas Operations team has temporarily increased the SQL servers ressources on EU1. This fix has confirmed to have reduced performance issues for the affected customers, so the major will be closed. In the meantime, the root cause for the CPU issue is still being investigated.

We have scaled up resources for our EU1 datacenter to address the disruption, and this solution has restored stability. We are confident in its effectiveness. Our team is continuing to investigate the root cause to implement a permanent fix and prevent future occurrences. For more details, please refer to the post-mortem which will be announced here on the status page.

Our team has identified the root cause of the problem and implemented the necessary solution. As a result, actions on our system are already full back to normal. We apologize for the inconvenience and thank you for your understanding. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com Thank you Nossa equipe técnica identificou a causa raiz do problema e implementou a solução necessária. Como resultado, as ações em nosso sistema estão totalmente normalizadas. Pedimos desculpas pelo inconveniente e agradecemos a compreensão. O status atual pode ser encontrado em nossa página de status do TOPdesk: https://status.topdesk.com Obrigado