All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.85 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
99.93 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
RESOLVED: SaaS disruption at EU2 hosting location
Resolved - The issue has been fixed by Microsoft and most environments are already back online.
All remaining environments will become available again automatically within the next few minutes
Apr 1, 12:19 CEST
Update - The issue has been identified and is currently being fixed
Apr 1, 11:55 CEST
Update - Microsoft confirmed the issues and are actively investigating
Apr 1, 11:43 CEST
Update - We identified an issue with the storage, resulting in servers losing access to their harddisk.
This issue is not affecting all of EU2 but only a subset of servers.

We reached out to our hosting provider Microsoft to investigate
Apr 1, 11:20 CEST
Investigating - We are currently experiencing problems on our EU2 hosting location
As a result your TOPdesk environment may not be available.


We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Apr 1, 10:56 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Scheduled maintenance at EU1 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 14:16 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 14:14 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:26 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
11:00 - 19:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:52 CET
Scheduled maintenance at EU3 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 12:24 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 12:08 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
10:00 - 18:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:45 CET
Scheduled maintenance at EU5 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 11:54 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 11:34 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
10:00 - 18:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:48 CET
Scheduled maintenance at EU2 hosting location
Completed - The scheduled maintenance has been completed.
Mar 23, 11:54 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 11:33 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 CET
Scheduled - We will make changes to the hosting platform. Your TOPdesk production environment will be unavailable for up to 4 hours, but probably around 2 hours.

We will perform the maintenance at:
10:00 - 18:00 CET (Amsterdam)

We are migrating supporting parts of our software product to a more modern platform, which will enable better performance and reliability for those services, and increased expandability for future performance, reliability and observability enhancements.
Mar 13, 16:44 CET
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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