All Systems Operational

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This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU6 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
99.99 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
RESOLVED: External Major - Automated action for asset assignment
Resolved - Dear Customers,

Our development team has rolled out a fix, resolving the issue affecting automated actions in the asset module.

The solution does have an instant effect in your environments, and no further steps are needed to have this solved.

Our apologies for the inconvenience.

A Root Cause Analysis (RCA) will be posted on the TOPdesk status page once available.
Nov 20, 13:08 CET
Update - Dear Customers,

We are investigating an issue affecting automated actions in the asset module.

Fields related to 'assigned_persons' are affected and no longer return values, potentially breaking action sequences.
This could cause issues assigning assets to persons, unassigning assets to persons or retrieving information about assets assigned to a person, using the API.

We have been able to reproduce the steps for this behavior and are working actively to mitigate the issue.

Please visit my.topdesk and indicate if you are affected in any way.

Our apologies for the inconvenience. Please follow www.status.topdesk.com
Nov 20, 11:19 CET
Investigating - We are currently experiencing disruptions regarding the Asset module and automated actions

Automated actions for Asset management are failing.
Fields related to ${(_linkAdded["assignment_persons"] and ${(_linkRemoved["assignment_persons"] are affected and no longer give a value.
The error message can differ depending on what is being done in the step.
Examples are: 

{"errors":{"personTopDeskId":["The personTopDeskId field is required."]}
{"errors":[{"errorCode":"parse_error","appliesTo":["id"],"errorMessage":"uuid has invalid length"}]}

We are aware of the problem and are working on a solution.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 11 5294.
Nov 20, 11:14 CET
Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

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