Major - CPU Issues
Monitoring - The new TOPdesk version-update including the fix has been rolled out over the last couple of days.

This looks to have given us the intended result and the disruptions have disappeared. For now we will be closely monitoring this for the next coming days.

We apologize for the inconvenience and thank you for your understanding. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Mar 05, 2025 - 14:37 CET
Investigating - We are currently experiencing disruptions on our datacenters.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 6347.
Mar 03, 2025 - 21:31 CET

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.85 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
Functionality malfunction ? Partial Outage
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled maintenance at AU1 hosting location Mar 7, 2025 15:00-17:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
03:00 PM - 05:00 PM CET (Amsterdam)
10:00 PM - 12:00 midnight AWST (Perth)
01:00 AM - 03:00 AM AEDT (Sydney)
Posted on Feb 27, 2025 - 14:12 CET
Scheduled maintenance at EU5 hosting location Mar 9, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)
Posted on Feb 28, 2025 - 13:01 CET
Scheduled maintenance at EU2 hosting location Mar 9, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)
Posted on Feb 28, 2025 - 12:59 CET
Scheduled maintenance at EU3 hosting location Mar 9, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)
Posted on Feb 28, 2025 - 13:00 CET
Scheduled maintenance at BR1 hosting location Mar 11, 2025 07:00-09:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
07:00 - 09:00 CET (Amsterdam)
04:00 - 06:00 BRT (São Paulo)
Posted on Mar 03, 2025 - 10:32 CET
Scheduled maintenance at US2 hosting location Mar 11, 2025 08:00-10:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
08:00 AM - 10:00 AM CET (Amsterdam)
03:00 AM - 05:00 AM EDT (New York)
12:00 midnight - 02:00 AM PDT (Los Angeles)
Posted on Mar 03, 2025 - 10:35 CET
Scheduled maintenance at CA1 hosting location Mar 11, 2025 08:00-10:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
08:00 AM - 10:00 AM CET (Amsterdam)
04:00 AM - 06:00 AM ADT (Halifax)
12:00 midnight - 02:00 AM PDT (Vancouver)
Posted on Mar 03, 2025 - 10:34 CET
Scheduled maintenance at NO1 hosting location Mar 16, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)
Posted on Mar 03, 2025 - 10:47 CET
Scheduled maintenance at UK2 hosting location Mar 16, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 AM - 01:00 PM CET (Amsterdam)
09:00 AM - 12:00 noon GMT (London)
Posted on Mar 03, 2025 - 10:49 CET
Scheduled maintenance at EU1 hosting location Mar 16, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)
Posted on Mar 03, 2025 - 10:43 CET
Scheduled maintenance at EU4 hosting location Mar 16, 2025 10:00-13:00 CET
We will make changes to the hosting platform that will cause your TOPdesk environment to unavailable for about an hour.

We will perform the maintenance at:
10:00 - 13:00 CET (Amsterdam)
Posted on Mar 03, 2025 - 10:46 CET
Past Incidents
Mar 7, 2025

No incidents reported today.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

Unresolved incident: Major - CPU Issues.

Mar 4, 2025

No incidents reported.

Mar 3, 2025
RESOLVED: Slowness at hosting location CA1
Resolved - We are pleased to inform you that the issue has been resolved. All services are now operating normally, and access to resources in the CA1 region is now restored. This major will now be closed.
Mar 3, 21:18 CET
Update - A new update from Microsoft indicates that they have identified the issue and have taken steps to mitigate the problem. Internally we have also seen improvements with the latency data coming from Microsoft, we will continue to monitor and ensure that performance returns to optimal levels. 

You can stay up to date with the issue on the Microsoft Azure status page... https://azure.status.microsoft/en-us/status
Mar 3, 20:05 CET
Update - After continued investigation our services remain fully operational and healthy, our cloud provider Microsoft Azure recently made us aware of issues they are experiencing... 

"Investigating reports of Azure issues in Canada and East US
We're aware of reports of some issues accessing Azure resources in Canada and East US regions that we're currently investigating. We'll provide additional information as we become aware of it.
This message was last updated at 18:22 UTC on 03 March 2025"

You can keep up to date with their status page here... https://azure.status.microsoft/en-us/status
Mar 3, 19:37 CET
Update - Preliminary investigations indicate that the slowness is caused by external factors. Our services remain fully operational, and we are able to reach all internal environments without any issues. We will continue to monitor the situation closely.
Mar 3, 18:58 CET
Update - Update: 

We are currently investigating these issues with multiple teams to identify the root of this issue.
Mar 3, 18:50 CET
Investigating - We are currently experiencing disruptions with one of our services on CA1 . As a result your TOPdesk environment may not be available or respond slowly

We are aware of the problem and are working on a solution.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:

- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Mar 3, 18:13 CET
RESOLVED: Major - CPU Issues on EU1
Resolved - We are pleased to inform you that the issue has been resolved. All services are now operating normally, and access to resources in the CA1 region is now restored. This major will now be closed.
Mar 3, 21:16 CET
Update - Last weekend the fix has been tested successfully. This means that the implementation of the new TOPdesk version-update including this fix, starts tonight. This will be rolled out in a staggered fashion over the next few days. 

In the meantime, if you experience any interruptions or further issues while using TOPdesk, please do not hesitate to reach out to our support team. We apologize for any inconvenience and appreciate your patience as we work towards a solution.

The next update will be provided as events warrant until the issue has been resolved. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Mar 3, 14:30 CET
Update - We will be testing a fix throughout this weekend, which will then be implemented as a new TOPdesk version-update.
If this is succesfull, we will start rolling it out in the coming week.

In the meantime, if you experience any interruptions or further issues while using TOPdesk, please do not hesitate to reach out to our support team. We apologize for any inconvenience and appreciate your patience as we work towards a solution.

The next update will be provided as events warrant until the issue has been resolved. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Feb 28, 15:02 CET
Update - We are still investigating the disruption that is affecting customers in EU1.

Our developers are still actively investigating and testing potential fixes for this issue with the highest priority. We are committed to resolving this problem as soon as possible.

In the meantime, if you experience any interruptions or further issues while using TOPdesk, please do not hesitate to reach out to our support team. We apologize for any inconvenience and appreciate your patience as we work towards a solution.

The next update will be provided as events warrant until the issue has been resolved. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Feb 27, 14:51 CET
Update - We are currently experiencing disruptions with EU1.

The extra resources assigned yesterday appear to be effective; however, we are still noticing some occasional instability. Our developers are actively investigating and testing potential fixes for this issue with the highest priority. We are committed to resolving this problem as soon as possible.

In the meantime, if you experience any interruptions or further issues while using TOPdesk, please do not hesitate to reach out to our support team. We apologize for any inconvenience and appreciate your patience as we work towards a solution.

The next update will be provided as events warrant until the issue has been resolved.The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Feb 25, 18:29 CET
Investigating - We are currently experiencing disruptions with EU1.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 6347.
Feb 25, 15:33 CET
Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025
Feb 27, 2025
Feb 26, 2025

No incidents reported.

Feb 25, 2025
Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025
RESOLVED: CPU issues on EU1
Resolved - Our Saas Operations team has temporarily increased the SQL servers ressources on EU1.
This fix has confirmed to have reduced performance issues for the affected customers, so the major will be closed.

In the meantime, the root cause for the CPU issue is still being investigated.
Feb 21, 12:15 CET
Investigating - We are currently experiencing disruptions with EU1 Container 08, 20, 22 and 24. 

We are aware of the problem and are working on a solution.


To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.


Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 5945.
Feb 21, 10:20 CET
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