Major Incident: Can't save incident/Empty image
Investigating - We are currently experiencing disruptions with incidents that cannot be saved due to empty images in the action field.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this will be solved.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 2790.
Jun 09, 2026 - 17:06 CEST
Major - Operator Login fails due to Adobe Plugin
Update - The issue where Operators where unable to use TOPdesk who had the Adobe Extension active in Chrome, is tested and ready.
Our fix will be introduced in TOPdesk version 16.06.004.

When your TOPdesk has reached this version, you can turn the Extension on again in the Chrome Extension.

Our apologies for the inconvenience.
Jun 05, 2026 - 09:54 CEST
Update - Update: a workaround has been implemented, and the fix will be rolled out with the next release.
The next version will usually be release within the next week.
Jun 03, 2026 - 13:42 CEST
Investigating - We are currently experiencing disruptions with the Adobe PDF plugin version 26.5.2.0 
Customers experience issues login in as an Operator. The page will infinitely buffer.

Turning off the browser plugin/extension and restarting your browser will resolve the issue for now.
We will investigate further and will update you on the fix.

Our apologies for the inconvenience. 
Please find the latest updates on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 895.
Jun 03, 2026 - 08:53 CEST

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
99.92 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
99.73 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU6 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk Operational
90 days ago
100.0 % uptime
Today
Functionality malfunction Partial Outage
General notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 9, 2026
RESOLVED: Currently, login to My TOPdesk is temporarily unavailable
Resolved - The access to my.topdesk has been restored. The issues caused by the maintenance on the 6th-7th of June have been resolved.
The cause will be evaluated to prevent similar issues in the future.


We apologize again for any inconvenience and thank you for your patience.
Jun 9, 15:23 CEST
Investigating - We are currently experiencing disruptions with access to my.topdesk.com

Over the weekend (June 6th to 7th), we scheduled maintenance to update our AD FS and MiM systems. During this process, we encountered several issues that we have not yet resolved. We are actively working to restore access to My TOPdesk as swiftly as possible.

Currently, login to My TOPdesk is temporarily unavailable

If you would like to register an incident with support, please send an email to support@topdesk.com

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when My TOPdesk will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
Jun 8, 10:11 CEST
Jun 8, 2026
Jun 7, 2026

No incidents reported.

Jun 6, 2026
Canada hosting location unreachable
Resolved - This incident has been resolved.
Jun 6, 22:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 22:23 CEST
Update - All environments are accessible again. Root cause analysis will be published within a week.
Jun 6, 22:19 CEST
Update - We have identified an issue in the load balancer for the services cluster. We are working on resolving this issue.
Jun 6, 22:04 CEST
Update - We are continuing to investigate this issue.
Jun 6, 21:51 CEST
Update - We are continuing to investigate this issue.
Jun 6, 21:17 CEST
Update - We are continuing to investigate this issue.
Jun 6, 20:40 CEST
Update - We are currently investigation the cause of this outage. We will keep you updates every 30 minutes
Jun 6, 20:28 CEST
Update - We are continuing to investigate this issue.
Jun 6, 20:27 CEST
Investigating - TOPdesk environment unreachable for hosting location in Canada
Jun 6, 20:26 CEST
Jun 5, 2026

Unresolved incident: Major - Operator Login fails due to Adobe Plugin.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Jun 2, 2026

No incidents reported.

Jun 1, 2026
RESOLVED: Major: Disruption on import service (EU1)
Resolved - We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected.

As no additional problems have been identified, we will proceed with closing this major.
Jun 1, 14:12 CEST
Monitoring - We have restarted the import service and are seeing improvements in the performance.
Imports can now executed again.

We will continue to monitor the situation.
Jun 1, 13:12 CEST
Investigating - We are currently experiencing a disruption to the import service on EU1.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.
Jun 1, 09:15 CEST
May 31, 2026
Maintenance of internal tools
Completed - The scheduled maintenance has been completed.
May 31, 14:00 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 31, 13:58 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 12:00 CEST
Scheduled - We will perform maintenance on one of our internal tools. During this time, automated jobs like the restart of your TOPdesk may be delayed or might not work. The availability of your TOPdesk environment will not be affected.
May 22, 20:38 CEST
May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

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