All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.95 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU6 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
My TOPdesk Operational
90 days ago
100.0 % uptime
Today
General notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 21, 2026

No incidents reported today.

Jan 20, 2026
RESOLVED: Knowledge Items show .json code
Resolved - The major incident has been resolved. For the early update groups, both test and production environments, fixes have been applied and the knowledge base functionality has been restored. That being said, the underlying issue will be resolved in an upcoming TOPdesk version update in the near future. To guarantee stability, the fix won't be applied today; the knowledge base can be used, as you are used to, from now on again.

If a rich-text field of a knowledge item was edited edited during the lifetime of this major, from the impacted usergroup, the edited content can't be recovered, even if the final fix is applied.

Thank you for your patience.
Jan 20, 17:16 CET
Update - We are still experiencing disruptions with one of our services. As a result, some or all of the knowledge items in the operator section won't display your written content but .json code. The SSP view seems to be not affected. Only early update groups are impacted.

We will applied fixes to test environments of the early update groups and the applied fixes showed the desired result. To apply these fixes in your production environment, a restart is needed. The restarts will happen after 13:00 CET today. The estimated downtime for each environment is about 5 minutes.

As a result of this fix the new knowledge base will be deactivated temporarily and can't be turned on until the underlying issue is resolved. We are also working on a permanent solution for this issue. 

Please stay away from editing and saving knowledge items until the issue is resolved.

Our apologies for the inconvenience. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
Jan 20, 12:28 CET
Investigating - We are currently experiencing disruptions with one of our services. As a result, some or all of the knowledge items in the operator section won't display your written content but .json code. The SSP view seems to be not affected. Only early update groups are impacted.

We are aware of the problem and are working on a solution. As a workaround, switching temporarily to the old knowledge base shows the content again.

Please stay away from editing and saving knowledge items until the issue is resolved.

Our apologies for the inconvenience. At the time of writing this, we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 01 5257.
Jan 20, 10:58 CET
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
RESOLVED: Major 'Problems with images in knowledge items'
Resolved - Our development department was able to create a solution for the problem. We have implemented this solution in all environments and have already received positive feedback. However, in order for the solution to work, all images in the affected knowledge articles must be re-uploaded.

We apologise for any inconvenience caused.
Jan 16, 16:25 CET
Update - Our developers are still researching the issue. We will provide you with further information as soon as we have it.
Jan 16, 14:59 CET
Update - Research by our developers is still ongoing. A recent change in our code seems to be the likely cause. We will provide you with further information as soon as we have it.
Jan 16, 13:55 CET
Investigating - We are currently experiencing multiple issues related to new rich text functionalities in the Knowledge Management module, specifically when images are included in knowledge items or news items.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 01 4577.
Jan 16, 12:41 CET
Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

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