All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
99.71 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 11, 2025

No incidents reported today.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
RESOLVED: - KI overview not loading
Resolved - The cause of the problem loading Knowledge Management pages this morning was determined to have been caused by an issue within the newest version of the editor.

Our development team has rolled back the version of the editor for Knowledge Management on all data centres. All environments should be able to use Knowledge Management again as normal.

We thank you for your patience and apologize again for the inconvenience.
Jun 30, 13:10 CEST
Update - Our development team has found the cause of the issues and is working on a fix.

As soon as this has been found we will update you again.

We thank you for your patience and apologize again for the inconvenience.
Jun 30, 11:43 CEST
Investigating - We are currently experiencing disruptions with Knowledge Management. You might be unable to load the KI overview, work on existing KI's of create new ones.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 06 8127.
Jun 30, 11:21 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
RESOLVED: SaaS disruption - Performance issues EU1
Resolved - The issues on EU1 have been resolved since 09:30. After monitoring the issue very closely, the build-up messaging queue decreased at the expected rate, and we are able to confirm that the issue has been resolved.
Jun 27, 14:07 CEST
Update - We wanted to update you on the current status of our message queue processing. The queue is still being processed at the moment. This should not have an immediate impact on the performance of TOPdesk.

Our team will actively monitor the queue throughout the day to ensure it remains functional.

If you encounter any urgent issues or require immediate assistance, please feel free to reach out to our support team.
Jun 27, 10:50 CEST
Monitoring - Our SaaS engineers have found a problem with our message queue running out of memory. We've taken steps to address the issue, and the queued jobs are being processed gradually.

We are monitoring the situation and will update the status page as soon as we have more details.
Jun 27, 09:37 CEST
Investigating - We are currently experiencing disruptions with EU1 hosting location. As a result your TOPdesk environment may experience Performance issues.

We are aware of the problem and are working on a solution.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. Internal major issues with EU1

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Jun 27, 08:53 CEST
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