All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
99.99 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
99.97 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
RESOLVED: Search index asset management 17/12
Resolved - We are pleased to inform you that the problem has been solved completely.

The problem emerged after a change to the implementation of the Asset Management search index creation. The environments of various customers with massive Asset Management databases were impacted by this. To solve the issue it was decided to reverse the change.

In order to avoid this from happening again we are in the process of making the new implementation more robust, and capable of handling the load even with massive Asset Management databases. Furthermore, we are going to adjust our performance test database to better emulate such real-world databases.

We apologize for any inconvenience that was caused and thank you for your patience.
Jan 8, 15:48 CET
Monitoring - Our teams will make a change to impacted customers overnight , tomorrow morning customers that have experienced this issue should no longer be impacted.
Jan 6, 17:07 CET
Update - Our teams will make a change to impacted customers overnight , tomorrow morning customers that have experienced this issue should no longer be impacted.
Dec 17, 20:26 CET
Update - Our teams are still investigating the issue. 

We apologize for the inconvenience.
Dec 17, 17:20 CET
Update - The Asset Development Team are still investigating this issue.

We apologise for the inconvenience.
Dec 17, 14:43 CET
Investigating - We are currently experiencing system wide disruptions with search indexes in the asset management module. As a result the searching function for the asset management module may not be functioning as expected.
We are aware of the problem and are working on a solution.


To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 12 4748.
Dec 17, 12:17 CET
Jan 7, 2025

No incidents reported.

Jan 6, 2025
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

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