All Systems Operational

About This Site

This page shows the current status of our TOPdesk SaaS infrastructure.
You can subscribe for updates for your relevant hosting locations at the top right of the page. To see which hosting location is used for your environment, see the SaaS hosting details on My TOPdesk.

This page displays disruptions affecting groups of customers. For detailed information regarding your TOPdesk SaaS environment, see the My TOPdesk monitoring page.

Also see
TOPdesk Support contact details | TOPdesk SaaS information website | TOPdesk product release notes

Uptime over the past 90 days. View historical uptime.
AU1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
BR1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
CA1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU3 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU4 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
EU5 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
NL4 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
NO1 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
UK1 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
UK2 SaaS hosting location Operational
90 days ago
100.0 % uptime
Today
US2 SaaS hosting location ? Operational
90 days ago
100.0 % uptime
Today
My TOPdesk ? Operational
90 days ago
100.0 % uptime
Today
General notifications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 20, 2025

No incidents reported today.

Feb 19, 2025
RESOLVED: CPU issues on EU1
Resolved - We have scaled up resources for our EU1 datacenter to address the disruption, and this solution has restored stability. We are confident in its effectiveness.

Our team is continuing to investigate the root cause to implement a permanent fix and prevent future occurrences.

For more details, please refer to the post-mortem which will be announced here on the status page.
Feb 19, 16:00 CET
Update - Since the increase in resources, we have received more and more feedback from customers that the problems have been resolved.


Our team is still investigating the root cause to ensure a long-term resolution.
Feb 19, 12:10 CET
Update - We have successfully scaled up resources within our EU1 datacenter. As a result, customers should experience improved performance.

Our team is still investigating the root cause to ensure a long-term resolution.
Feb 19, 11:03 CET
Update - We are experiencing slowness and intermittent accessibility issues for customers in our EU1 datacenter. Our team of engineers is actively investigating the problem.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Further updates will be provided as more information becomes available.
Feb 19, 10:11 CET
Investigating - We are currently experiencing disruptions with EU1. 

We are aware of the problem and are working on a solution.


Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 5087.
Feb 19, 09:31 CET
Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
RESOLVED: - Action Sequences on Hold
Resolved - Our team has identified the root cause of the problem and implemented the necessary solution. As a result, actions on our system are already full back to normal.

We apologize for the inconvenience and thank you for your understanding. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Thank you


Nossa equipe técnica identificou a causa raiz do problema e implementou a solução necessária. Como resultado, as ações em nosso sistema estão totalmente normalizadas.


Pedimos desculpas pelo inconveniente e agradecemos a compreensão. O status atual pode ser encontrado em nossa página de status do TOPdesk: https://status.topdesk.com

Obrigado
Feb 11, 20:16 CET
Update - Our team has identified the root cause of the problem and implemented the necessary solution. As a result, actions on our system are starting to gradually return to normal.

Although the full restoration process may take some time, we are closely monitoring the system to ensure that everything works as expected again.

We apologize for the inconvenience and thank you for your understanding. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

Thank you


Nossa equipe técnica identificou a causa raiz do problema e implementou a solução necessária. Como resultado, as ações em nosso sistema estão começando a retornar gradualmente ao normal.

Embora o processo de restauração completa possa levar algum tempo, estamos monitorando atentamente o sistema para garantir que tudo volte a funcionar como esperado.

Pedimos desculpas pelo inconveniente e agradecemos a compreensão. O status atual pode ser encontrado em nossa página de status do TOPdesk: https://status.topdesk.com

Obrigado
Feb 11, 16:38 CET
Investigating - We are currently experiencing disruptions with one of our services in the BR1 server. As a result your TOPdesk environment may be with the Action Sequences on Hold

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

No momento, estamos enfrentando interrupções em um de nossos serviços. Como resultado, seu ambiente TOPdesk pode estar com as sequências de ação em espera

Estamos cientes do problema e estamos trabalhando em uma solução.

Pedimos desculpas pela inconveniência. No momento em que escrevemos este texto, não podemos fornecer uma estimativa de quando seu ambiente estará disponível. O status atual pode ser encontrado em nossa página de status do TOPdesk: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 2852.
Feb 11, 15:08 CET
RESOLVED: Search index asset management 17/12
Resolved - We are pleased to inform you that the problem has been solved completely.

The problem emerged after a change to the implementation of the Asset Management search index creation. The environments of various customers with massive Asset Management databases were impacted by this. To solve the issue it was decided to reverse the change.

In order to avoid this from happening again we are in the process of making the new implementation more robust, and capable of handling the load even with massive Asset Management databases. Furthermore, we are going to adjust our performance test database to better emulate such real-world databases.

We apologize for any inconvenience that was caused and thank you for your patience.
Feb 11, 14:44 CET
Investigating - We are currently experiencing system wide disruptions with search indexes in the asset management module. As a result the searching function for the asset management module may not be functioning as expected.

We are aware of the problem and are working on a solution.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.

E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 12 4748.
Feb 11, 14:37 CET
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

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