degraded performance at hosting location UK1
Incident Report for TOPdesk SaaS Status page
The issues with our CDN (Content Delivery Network) Cloudflare have been fixed, see for more details.

We will close the major.

If you experience any more problems with performance; please reopen and update your ticket. With urgent problems we advice you to contact us by phone.
Posted Jul 12, 2021 - 18:40 CEST
Our CDN has been experiencing network issues throughout the day. As a result, UK1 environments have experienced disruptions and outages at specific moments. A fix for this has been implemented and is currently being monitored. You can follow the progress at
Posted Jul 12, 2021 - 16:29 CEST
We are continuing to investigate this issue.
Posted Jul 12, 2021 - 14:39 CEST
We are currently experiencing problems on the UK1 hosting location. As a result some TOPdesk environments may perform slowly or may not be available.

We are aware of the problem and are working on a solution.

To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.

Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page ( for additional updates.

To inform TOPdesk you are affected by this issue, please visit . Please refer to incident TDR21 07 3045.
Posted Jul 12, 2021 - 14:38 CEST
This incident affected: UK1 SaaS hosting location.