On June 27th at 13:02 (01:02PM) CEST on of the application servers in the EU1 datacenter crashed. The server was automatically restarted and the stand-by operator verified all TOPdesk environments started correctly.
The application server crashed due to an unexpected failure on the host server.
A problem was found in the system to update our Status page. The issue was immediately resolved during the disruption.
TOPdesk is working to move to a new architecture that is insensitive to hardware failures. You can read more about this process at https://blog.topdesk.com/updates/construction-in-our-codebase-from-then-to-now