RESOLVED: SaaS disruption NL3, slowness
Incident Report for TOPdesk SaaS Status page
As everything is stable since over 30 minutes, we're closing this incident. An evaluation will be published in time
Posted Dec 21, 2021 - 12:06 CET
All services have been restored.
We will continue to monitor the situation.
Posted Dec 21, 2021 - 11:31 CET
DNS server is back online and already busy with updating all DNS entries
Posted Dec 21, 2021 - 11:11 CET
Our technicians found a malfunctioning DNS server. The server is taken offline as we speak and will be replicated.
Posted Dec 21, 2021 - 10:46 CET
Our technicians investigation points towards an issue with the internal DNS servers.
This can result in slowness when logging in to TOPdesk, working with it and and problems sending mail
Posted Dec 21, 2021 - 10:18 CET
We are continuing to investigate this issue.
Posted Dec 21, 2021 - 10:13 CET
We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page ( for additional updates.

To inform TOPdesk you are affected by this issue, please visit . Please refer to incident TDR21 12 8919.
Posted Dec 21, 2021 - 10:13 CET
This incident affected: NL3 SaaS hosting location.