Please contact TOPdesk Support if your TOPdesk environment is still unavailable.
We're still investigating the root cause of this problem and what can be done to prevent this from occurring. When a full Root Cause Analysis is available, we'll update our status page.
Posted Dec 16, 2021 - 14:51 CET
Update
Most environments are up and running again. There are a handful of environments that are taking longer to restart. We will keep monitoring the situation and inform you when more is known.
Posted Dec 16, 2021 - 13:56 CET
Update
Our engineers are currently restarting all environments. They will be restarting one by one. We expect all environments to be online within the hour.
If this is not the case, we will keep you updated.
Posted Dec 16, 2021 - 12:26 CET
Update
Our engineers are still investigating the disruption on our NL3 hosting location and are working on a solution.
Posted Dec 16, 2021 - 12:12 CET
Update
Our engineers are still investigating the disruption on our NL3 hosting location and are working on a solution. We have also contacted our supplier to assist with restoring our service.
Posted Dec 16, 2021 - 11:42 CET
Investigating
We are currently experiencing problems on our NL3 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.