We are currently experiencing problems on the EU1 hosting location. Several customers reported their TOPdesk environment is slow to respond.
We are aware of the problem and working on a solution.
To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption:
- The date and time of the last reproduction of this issue
- The username of the user that reproduced this issue
- A description of what the user was doing in TOPdesk
- Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.
Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com
) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/
. Please refer to incident TDR21 03 5260.