During a scheduled maintenance, we transitioned from a self-managed cluster to Azure Kubernetes Service (AKS). As part of this process, all SaaS instances in the affected datacenter were scheduled for a restart.
Unfortunately, several of these restarts did not complete successfully. Initial checks indicated that the login pages of these environments were visible, leading us to believe they were operational. However, customers soon reported that their environments were not functioning properly.
Upon receiving these reports, our support team conducted a second round of restarts for the affected environments, which successfully resolved the issues and restored functionality.
We apologize for the inconvenience this caused and appreciate your patience as we worked to resolve the problem.