RESOLVED: SaaS disruption SMTP EU1 & NL3
Incident Report for TOPdesk SaaS Status page
The mail server disruptions have been resolved.

We're still investigating the root cause of this problem and what can be done to prevent this from occurring.
Posted Dec 16, 2021 - 14:53 CET
We are continuing to investigate this issue.
Posted Dec 16, 2021 - 14:14 CET
The mail server issues seem to have cleared up. We are still investigating the root cause.
Posted Dec 16, 2021 - 14:14 CET
We are currently experiencing problems with our SMPT servers on NL3 and EU1.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. The current status can be found on our TOPdesk Status Page:

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page ( for additional updates.

To inform TOPdesk you are affected by this issue, please visit . Please refer to incident TDR21 12 5033.
Posted Dec 16, 2021 - 11:35 CET
This incident affected: EU1 SaaS hosting location and NL3 SaaS hosting location.