RESOLVED: All customer environment in EU2 unreachable

Incident Report for TOPdesk SaaS Status page

Resolved

Environments are all up and running again
Posted Sep 12, 2026 - 12:37 CEST

Update

Environments are all up and running again
Posted Sep 12, 2026 - 12:13 CEST

Investigating

We are currently experiencing problems on the EU2 hosting location. As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Posted Sep 12, 2026 - 12:13 CEST
This incident affected: EU2 SaaS hosting location.
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