RESOLVED: Microsoft graph gives a 503/504 error
Incident Report for TOPdesk SaaS Status page
Resolved
After reports from Microsoft and several positive reactions from customers the Microsoft Graph issue is resolved.
Posted Nov 26, 2024 - 16:38 CET
Update
Microsoft is continuing to redirect traffic and apply targeted remediation to impacted servers. We've observed initially positive results in some areas, and we're monitoring service health closely as our mitigation workstreams continue in parallel. We understand the significant impact of this event to your organization, we're treating this issue with the highest priority, and we're working to provide relief as soon as possible. This quick update is designed to give the latest information on this issue.
Posted Nov 25, 2024 - 23:48 CET
Update
Microsoft is continuing to investigate the issue and different sources say that Microsoft is restarting different subsets of their infrastructure to help solving the issue.

More information about the issue can be found in the Microsoft 365 Admin center under Microsoft Issue ID 'MO941162
Posted Nov 25, 2024 - 13:30 CET
Update
Microsoft is actively investigating the issue and has identified the cause as a malfunctioning section of their infrastructure.

We will continue to monitor the situation and will provide updates as soon as we have more information.
Posted Nov 25, 2024 - 11:58 CET
Update
Our team has identified that these issues are likely related to the ongoing service disruptions reported by Microsoft.
We are actively monitoring the situation and will provide updates as soon as we have more information.
Posted Nov 25, 2024 - 10:58 CET
Investigating
We are currently experiencing system wide disruptions with the outgoing (Email action) and incoming ( Mail import) mails using Microsoft Graph

We are aware of the problem and are investigating whether this is related to a service at Microsoft.

The current status can be found on our TOPdesk Status Page: https://status.topdesk.com

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 11 6886.
Posted Nov 25, 2024 - 10:34 CET
This incident affected: Functionality malfunction.