We are pleased to inform you that the problem has been solved completely.
The problem emerged after a change to the implementation of the Asset Management search index creation. The environments of various customers with massive Asset Management databases were impacted by this. To solve the issue it was decided to reverse the change.
In order to avoid this from happening again we are in the process of making the new implementation more robust, and capable of handling the load even with massive Asset Management databases. Furthermore, we are going to adjust our performance test database to better emulate such real-world databases.
We apologize for any inconvenience that was caused and thank you for your patience.
Posted Feb 11, 2025 - 14:44 CET
Investigating
We are currently experiencing system wide disruptions with search indexes in the asset management module. As a result the searching function for the asset management module may not be functioning as expected.
We are aware of the problem and are working on a solution.
To help us troubleshoot this issue, please add the following information to your ticket when you are affected by this disruption: - The date and time of the last reproduction of this issue - The username of the user that reproduced this issue - A description of what the user was doing in TOPdesk - Browser activity and network traffic logs in a .HAR file, see KI 11015 on how to gather this information.
Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.