This message is to inform you that we've updated the sub processor list on our SaaS information page to more clearly indicate which TOPdesk branches are involved in delivering our TOPdesk SaaS services.
Next to the external sub processors, the page now also describes in which TOPdesk branches changes related to our SaaS hosting are processed:
All TOPdesk SaaS environments are managed from the European Union. Employees from our TOPdesk offices in the Netherlands and Germany are involved in managing TOPdesk SaaS environments. They ensure the infrastructure used to host TOPdesk SaaS environments is deployed and kept up-to-date. They also process change requests for individual environments. Processes at our TOPdesk offices are part of our yearly audits. For more information about these audits, contact TOPdesk for a copy of our most recent audit report.
You can review the complete list of sub processors here: https://page.topdesk.com/saas-information#hostinglocations
If you have any questions about our TOPdesk SaaS hosting, please contact TOPdesk Support.