Emergency router maintenance to prevent performance issues

Scheduled Maintenance Report for TOPdesk SaaS Status page

Completed

The scheduled maintenance has been completed.

Posted Jul 01, 2020 - 22:34 CEST

Verifying

The new router hardware is now operational and we are verifying all connectivity to our infrastructure.

Posted Jul 01, 2020 - 22:16 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 01, 2020 - 22:00 CEST

Scheduled

Today several customers in the NL3 hosting location experienced performance issues due to a router running at maximum capacity. Also see https://status.topdesk.com/incidents/0tvmt174wdlk

To prevent future issues, the hosting provider will replace the router with a better model on Wednesday evening at 22:00 (CEST). The new router will be tested before taking it in production, and both the hosting provider and TOPdesk engineers are available during the change to resolve any issues that may occur.

Switching all connections to the new router may cause connection issues to your TOPdesk SaaS environment on Wednesday evening between 22:00 and midnight CEST.

If you notice any performance or connectivity issues on Thursday, please contact TOPdesk Support. Our engineers and Support team will start early to resolve any issues as soon as possible.

Posted Jun 30, 2020 - 17:04 CEST

This scheduled maintenance affected: NL3 SaaS hosting location.