As part of our commitment to continuously improve the level of service we provide here at TOPdesk, we would like to inform you about an upcoming move of TOPdesk environments in the NL2 hosting location.
The infrastructure used to host environments in the NL2 datacenter no longer meets our demands, and with the introduction of new datacenters in the Netherlands we've improved our services and management options. To continue providing the best possible service to all TOPdesk SaaS customers, we've decided to deprecate the NL2 hosting location.
Environments hosted on the NL2 datacenter will be relocated to our recently deployed EU1 hosting location (Netherlands based). For more details about the hosting locations that are available, see https://page.topdesk.com/saas-information#hostinglocations
With this move to the EU1 location you will get access to new functionalities including Smart Categorization, Call Affiliation, OData reporting, Chat as well as a number of additions within TOPdesk Labs. The new datacenter set-up provides improved stability and enhanced security.
Communication and planning
We will inform the SaaS Main Contact(s) of all customers with an environment in the NL2 datacenter by e-mail with the exact date of the move later on.
The planning is currently:
12th - 24th July: We will move all TOPdesk Lite environments and start moving all TOPdesk test environments to EU1.
26th July - end of August: We will move all TOPdesk Professional and TOPdesk Enterprise Production environments to EU1.
We will require your help in order to make this transition as smooth as possible. Please carefully read our knowledge item about preparation steps before moving to a new datacenter; KI 12978.https://my.topdesk.com/tas/public/ssp/content/detail/knowledgeitem?unid=9a312e94181d48e0815acb8e2d69d098
If you'd like your TOPdesk environment to be moved to a different hosting location, or if you have any remaining questions about this upcoming move, please contact TOPdesk support.