TOPdesk has identified one software solution of Dutch software company QR Connect B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage in a partnership with QR Connect B.V. This allows TOPdesk to resell, integrate, and support the QR Connect TOPdesk Client support solution. Please note that the new sub-processor is only relevant for TOPdesk customers that choose to subscribe to the QR Connect product (namely QR Connect TOPdesk Client Support solution).
What does this change mean for your data? When you choose to subscribe to QR Connect TOPdesk Client Support, some of your data will also be processed by QR Connect B.V.. Since the data that will be processed by our partner QR Connect B.V will include data that is personal in nature (e.g. chat information, documents and personal information), QR Connect B.V will start acting as a sub-processor as defined under GDPR. QR Connect B.V products are hosted in a public cloud location in Amsterdam, The Netherlands. QR Connect B.V uses the publicly available APIs from TOPdesk.
TOPdesk’s legal and security experts have reviewed the security measures of QR Connect B.V. (as described in Annex 1 Sub-Processor Agreement between QR Connect B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.
Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support: support@topdesk.com or https://my.topdesk.com. Our support team is also available for any other questions or remarks regarding this change.
Posted Apr 23, 2024 - 16:29 CEST
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