New sub processor: Insocial B.V.
Scheduled Maintenance Report for TOPdesk SaaS Status page
The scheduled maintenance has been completed.
Posted May 16, 2024 - 00:15 CEST
Upcoming scheduled maintenance notice

TOPdesk has identified one software solution of Dutch software company Insocial B.V. as complimentary to TOPdesk’s products. Therefore, TOPdesk has taken the initiative to engage a partnership with Insocial B.V.. This allows TOPdesk to resell, integrate, and support the Insocial Service Experience feedback solution. The solution is currently available for pilot participants. After a 3-month pilot, TOPdesk and Insocial will decide whether to launch a definitive solution in the market. Please note that the new sub-processor is only relevant for TOPdesk customers that choose to participate in the pilot or eventually subscribe to the Insocial product (Insocial Service Experience feedback solution).

What does this change mean for your data? When you choose to participate in the pilot or eventually subscribe to the Insocial product, some of your data will also be processed by Insocial B.V.. Since the data that would be processed by our partner Insocial B.V. would include data that is personal in nature (e.g. chat information, documents and personal information), Insocial B.V. will start acting as a sub-processor as defined under GDPR.
Insocial B.V. product is hosted in Frankfurt. Insocial B.V. uses the publicly available APIs from TOPdesk.

TOPdesk’s legal and security experts have reviewed the security measures of Insocial B.V. (as described in Sub-Processor Agreement between Insocial B.V. and TOPdesk) and concluded that they provide similar data protection measures as those implemented at TOPdesk.

For more details and background information head to My TOPdesk KI 17257 via the following link:

Should you have any objections regarding this change, please reply within 30 days to TOPdesk Support: or Our support team is also available for any other questions or remarks regarding this change.
Posted Apr 16, 2024 - 10:30 CEST
This scheduled maintenance affected: General notifications.