Temporary slow performance for a subset of environments at NL3 hosting location

Incident Report for TOPdesk SaaS Status page

Resolved

We experienced problems at the NL3 hosting location. As a result, some TOPdesk environments responded very slow.

The issue has already been resolved and was caused by a high load on one of the SQL servers for about 30 minutes.
This load was caused by a TOPdesk environment running into a corner case, resulting in executing the same extensive query multiple times instead of once.

If you want to report us, that you were also affected by this slowness, please refer to Incident TDR22 11 4092
Our apologies for the inconvenience.

Posted Nov 14, 2022 - 01:30 CET