On May 15 and May 19, 2025, several customers were unable to log in to My TOPdesk. Due to a mistake in our system, several customer contracts were incorrectly synchronized, which in turn affected My TOPdesk availability. To prevent this from happening again, several fail-safes have been implemented. All data is now checked individually, and if any data is missing, the synchronization process of contract data is halted.
We appreciate your patience and understanding as we worked to resolve this matter.
Should you encounter any further issues or have any questions, please do not hesitate to reach out.