Planned maintenance: Server updates
Scheduled Maintenance Report for TOPdesk SaaS Status page
The scheduled maintenance has been completed.
Posted Aug 21, 2022 - 16:54 CEST
The issue found in our US1 datacenter has been resolved. All environments are available again. Maintenance will resume as scheduled.
Posted Aug 21, 2022 - 14:54 CEST
An issue with our database servers in US1 may affect the availability of environments that are hosted in this datacenter. Our engineers are working on resolving the issue.
Posted Aug 21, 2022 - 14:26 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 21, 2022 - 09:00 CEST
To ensure the stability and security of our SaaS network we will be updating our servers during the maintenance window on Sunday the 21st of August. As our network has been designed in a redundant way, we do not expect this maintenance to affect the availability of your TOPdesk SaaS environment. There are, however, two functionalities that will be affected:
1. We will temporarily disable the functionality to schedule restarts, copies to test environments and other jobs on your SaaS environment.
2. E-mails that have been sent from your SaaS environment may be delayed as our SMTP servers are included in the maintenance.

On Sunday the 21st of August our engineers will start the maintenance at 9:00 CEST (7:00 UTC) and we expect it to be finished around 17:00 CEST (15:00 UTC).
Posted Aug 12, 2022 - 15:26 CEST
This scheduled maintenance affected: AU1 SaaS hosting location, BR1 SaaS Hosting location, CA1 SaaS hosting location, EU1 SaaS hosting location, NL3 SaaS hosting location, NO1 SaaS hosting location, UK1 SaaS hosting location, and US1 SaaS hosting location.