We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected.
As no additional problems have been identified, we will proceed with closing this major.
Posted Jun 01, 2026 - 14:12 CEST
Monitoring
We have restarted the import service and are seeing improvements in the performance. Imports can now executed again.
We will continue to monitor the situation.
Posted Jun 01, 2026 - 13:12 CEST
Investigating
We are currently experiencing a disruption to the import service on EU1.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.