At 15:50 CEST on July 2nd we noticed TOPdesk SaaS environments on multiple hosting locations were unreachable. The root cause, a routing issue at our Content Delivery Network supplier, was quickly identified.
At 16:15 CEST the issue was resolved by the supplier. TOPdesk has verified that steps have been taken by the supplier to prevent this from occurring again.
A full root cause analysis has been published by the supplier at https://blog.cloudflare.com/cloudflare-outage/