TOPdesk SaaS Status page Status

SaaS disruption

Incident Report for TOPdesk SaaS Status page

Postmortem

At 15:50 CEST on July 2nd we noticed TOPdesk SaaS environments on multiple hosting locations were unreachable. The root cause, a routing issue at our Content Delivery Network supplier, was quickly identified.

At 16:15 CEST the issue was resolved by the supplier. TOPdesk has verified that steps have been taken by the supplier to prevent this from occurring again.

A full root cause analysis has been published by the supplier at https://blog.cloudflare.com/cloudflare-outage/

Posted Jul 09, 2019 - 13:33 CEST

Resolved

We got confirmation from our Content Delivery Network provider that an issue in their network caused the availability issues. The issue has now been resolved and all TOPdesk SaaS environments can be reached.

For more details see https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr

Posted Jul 02, 2019 - 16:22 CEST

Monitoring

All locations appear to be reachable again. We are monitoring the situation until we get confirmation from the CDN provider.

Posted Jul 02, 2019 - 16:11 CEST

Identified

There is an issue on our Content Delivery Network.

For more details see https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr

Posted Jul 02, 2019 - 15:54 CEST

Investigating

We are currently investigating an issue on one of our SaaS hosting locations. As a result of this issue your TOPdesk environment may not be available.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status page at least every 30 minutes until the issue has been resolved.

If you are affected by this issue, please visit https://extranet.topdesk.com/tas/public/ssp/ to indicate you are affected.
Please refer to incident 19 07 929.

Posted Jul 02, 2019 - 15:53 CEST

This incident affected: CA1 SaaS hosting location, NL3 SaaS hosting location, UK1 SaaS hosting location, and US1 SaaS hosting location.