Database connectivity issues

Incident Report for TOPdesk SaaS Status page

Resolved

The issues have been resolved.

If you still encounter problems after 14:36 CEST (9:37 AM BRT) please contact TOPdesk support.

Posted Oct 11, 2019 - 14:38 CEST

Monitoring

We have identified DNS problems in our UK1 and US1 datacenter and these have been resolved.

If you still encounter problems with your environment, please contact TOPdesk support to plan a restart.

Posted Oct 11, 2019 - 14:29 CEST

Update

We have identified the issue and are working to resolve the problem.

Posted Oct 11, 2019 - 14:24 CEST

Identified

We are currently investigating customers reporting Internal server errors.

We are aware of the problem and working on a solution.

Posted Oct 11, 2019 - 14:23 CEST

This incident affected: UK1 SaaS hosting location and US1 SaaS hosting location.